# Own Dictionary - Support & Help Center

 

Welcome to Own Dictionary Support! We're here to help you get the most out of your personal dictionary app.

 

## Quick Links

 

- [Getting Started](#getting-started)

- [Account & Sign In](#account--sign-in)

- [Adding & Managing Words](#adding--managing-words)

- [Cloud Sync](#cloud-sync)

- [Categories & Organization](#categories--organization)

- [Search & Filters](#search--filters)

- [Settings & Customization](#settings--customization)

- [Troubleshooting](#troubleshooting)

- [FAQ](#frequently-asked-questions)

- [Contact Us](#contact-us)

 

---

 

## Getting Started

 

### Welcome to Own Dictionary!

 

Own Dictionary is your personal vocabulary learning companion. Build your custom dictionary, organize words by categories, and sync across all your devices.

 

### First Steps

 

1. **Download the App:** Available on the App Store for iPhone and iPad

2. **Create an Account:** Sign up with email, Google, or Apple

3. **Add Your First Word:** Tap the + button to get started

4. **Explore Features:** Try search, categories, and dark mode

 

### System Requirements

 

- **iOS:** 13.0 or later

- **Devices:** iPhone, iPad

- **Internet:** Optional (app works offline)

- **Storage:** Minimal (< 50 MB)

 

---

 

## Account & Sign In

 

### Creating an Account

 

**Option 1: Email & Password**

1. Tap "Sign Up"

2. Enter your email and password

3. Verify your email (check spam folder)

4. Start building your dictionary

 

**Option 2: Google Sign-In**

1. Tap "Continue with Google"

2. Select your Google account

3. Authorize Own Dictionary

4. You're ready to go!

 

**Option 3: Apple Sign-In**

1. Tap "Continue with Apple"

2. Use Face ID or Touch ID

3. Choose email visibility option

4. Start using the app

 

### Sign In Issues

 

**Forgot Password?**

1. Tap "Forgot Password" on login screen

2. Enter your email address

3. Check email for reset link

4. Create a new password

 

**Can't Sign In with Google/Apple?**

- Ensure you're using the same account

- Check internet connection

- Update to latest app version

- Try signing out of your Google/Apple account and back in

 

**Account Not Recognized?**

- Verify you're using the correct email

- Check if you signed up with a different method

- Contact support if issue persists

 

---

 

## Adding & Managing Words

 

### Adding a New Word

 

**Standard Add:**

1. Tap the + button (bottom right)

2. Fill in word details:

   - Word (required)

   - Definition (required)

   - Example sentence (optional)

   - Synonyms (optional)

   - Antonyms (optional)

   - Personal notes (optional)

   - Category (optional)

3. Tap "Save"

 

**Quick Add Mode:**

1. Tap the + button

2. Switch to "Quick Add" tab

3. Enter just word and definition

4. Tap "Quick Save"

5. Perfect for capturing words on the go!

 

### Editing Words

 

1. Tap on any word in your list

2. Tap the edit icon (pencil)

3. Update any fields

4. Tap "Save"

 

### Deleting Words

 

**Single Word:**

- Swipe left on any word

- Tap the trash icon

- Confirm deletion

 

**Multiple Words:**

1. Long press on a word (future feature)

2. Select multiple words

3. Tap delete icon

 

### Marking Favorites

 

- Tap the star icon on any word

- Access all favorites via the filter menu

- Quick access to important words

 

---

 

## Cloud Sync

 

### How Cloud Sync Works

 

Your words automatically sync to the cloud when you're signed in and online. This keeps your dictionary safe and accessible across all devices.

 

### Auto-Sync Features

 

✅ Automatic backup of all words

✅ Real-time sync across devices

✅ Works in background

✅ No data loss

 

### Managing Sync

 

**Enable/Disable Auto-Sync:**

1. Go to Profile

2. Find "Auto Sync" toggle

3. Turn ON (green) or OFF (grey)

 

**Manual Sync:**

- Pull down to refresh on home screen

- Sync happens automatically when changes are made

 

**Sync Status:**

- Green checkmark: Synced to cloud

- Grey circle: Local only (waiting to sync)

 

### Offline Mode

 

You can use Own Dictionary completely offline:

- Add, edit, and delete words offline

- All changes save locally

- Sync happens automatically when back online

- No internet required for core features

 

### Sync Troubleshooting

 

**Words Not Syncing?**

1. Check internet connection

2. Ensure auto-sync is enabled

3. Sign out and sign back in

4. Update to latest app version

 

**Duplicate Words After Sync?**

- Contact support with details

- We'll help resolve sync conflicts

 

---

 

## Categories & Organization

 

### Available Categories

 

Own Dictionary includes 10 predefined categories:

 

📋 **General** - Everyday words and common vocabulary

💼 **Business** - Professional and corporate terminology

💻 **Technology** - Tech, IT, and digital terms

☀️ **Daily Use** - Words for daily conversations

🎓 **Academic** - Scholarly and educational vocabulary

⚕️ **Medical** - Health and medical terminology

✈️ **Travel** - Travel and tourism vocabulary

🍽️ **Food & Drink** - Culinary and dining terms

🎨 **Art & Culture** - Creative and cultural vocabulary

⚽ **Sports** - Athletic and sports terminology

 

### Assigning Categories

 

**When Adding a Word:**

- Select category from dropdown in "Optional Details"

- Default is "General" if none selected

 

**Updating Category:**

1. Edit the word

2. Change category in dropdown

3. Save changes

 

### Filtering by Category

 

1. Tap the filter icon (top of home screen)

2. Select a category

3. View only words in that category

4. Tap "Show All" to reset filter

 

---

 

## Search & Filters

 

### Using Search

 

1. Tap search icon or search bar

2. Type any keyword

3. Results update instantly

4. Search includes:

   - Word names

   - Definitions

   - Examples

 

### Advanced Filtering

 

**By Status:**

- All Words

- Favorites Only

- By Category

 

**Combining Filters:**

1. Apply category filter

2. Use search within filtered results

3. Mark favorites for quick access

 

---

 

## Settings & Customization

 

### Dark Mode

 

**Enable Dark Mode:**

1. Go to Profile screen

2. Tap "Theme" toggle

3. Switch between light and dark

4. Changes apply instantly

 

**Benefits:**

- Easier on eyes at night

- Saves battery (OLED screens)

- Modern, elegant appearance

 

### Account Settings

 

**View Profile:**

- Email address

- Sign-in method

- Account creation date

 

**Sign Out:**

1. Go to Profile

2. Tap "Sign Out"

3. Confirm action

4. Your data remains in the cloud

 

**Delete Account:**

1. Go to Profile

2. Tap "Delete Account"

3. Confirm deletion

4. ⚠️ This permanently deletes all data

 

---

 

## Troubleshooting

 

### App Crashes or Freezes

 

1. Force quit the app

2. Restart your device

3. Update to latest iOS version

4. Update to latest app version

5. If persists, contact support

 

### Can't Add Words

 

- Check if you're on the latest version

- Ensure sufficient device storage

- Try signing out and back in

- Contact support with details

 

### Sync Not Working

 

1. Check internet connection

2. Verify you're signed in

3. Enable auto-sync in Profile

4. Pull to refresh on home screen

5. Restart the app

 

### Dark Mode Issues

 

- Go to Profile and toggle theme

- Restart the app

- Update to latest version

 

### Performance Issues

 

**App Running Slowly?**

- Close other apps

- Restart device

- Clear app cache (reinstall if needed)

- Ensure iOS is up to date

 

### Lost Data

 

**Can't Find Your Words?**

1. Ensure you're signed in with correct account

2. Check if auto-sync was enabled

3. Look in "All Words" (remove filters)

4. Contact support - we may be able to help recover data

 

---

 

## Frequently Asked Questions

 

### General Questions

 

**Q: Is Own Dictionary free?**

A: Yes! Own Dictionary is completely free with no ads or in-app purchases.

 

**Q: Do I need an account?**

A: You can use the app without signing in, but cloud sync requires an account.

 

**Q: How many words can I add?**

A: Unlimited! Add as many words as you need.

 

**Q: Does it work offline?**

A: Yes! All features work offline. Sync happens when you're back online.

 

**Q: Is my data safe?**

A: Absolutely. We use industry-standard encryption and secure Firebase storage.

 

### Account Questions

 

**Q: Can I use the same account on multiple devices?**

A: Yes! Sign in with the same account on all your devices.

 

**Q: Can I change my email?**

A: Currently, you need to create a new account. Export your words first.

 

**Q: What happens if I forget my password?**

A: Use "Forgot Password" on the login screen to reset it.

 

**Q: Can I switch between sign-in methods?**

A: Each method creates a separate account. We recommend sticking with one method.

 

### Features Questions

 

**Q: Can I add images to words?**

A: Not yet, but it's on our roadmap!

 

**Q: Can I share my dictionary?**

A: Export feature coming soon. Currently for personal use only.

 

**Q: Can I create custom categories?**

A: Not yet, but we're considering this for future updates.

 

**Q: Is there a desktop version?**

A: Currently iOS only. Web version planned for the future.

 

### Data & Privacy

 

**Q: Who can see my words?**

A: Only you! Your dictionary is completely private.

 

**Q: Do you sell my data?**

A: Never. We don't sell or share your personal information.

 

**Q: Where is my data stored?**

A: Securely in Firebase (Google Cloud) with encryption.

 

**Q: Can I export my words?**

A: Contact support, and we can provide an export of your data.

 

**Q: What happens when I delete my account?**

A: All your data is permanently deleted within 30 days.

 

---

 

## Tips & Tricks

 

### Maximize Your Learning

 

🎯 **Use Examples:** Add real sentences to remember context

📝 **Add Personal Notes:** Include memory tricks or usage notes

⭐ **Mark Favorites:** Focus on words you're actively learning

📂 **Organize by Category:** Group words by subject or purpose

🔍 **Search Often:** Quick access beats scrolling

 

### Best Practices

 

1. **Be Consistent:** Add words regularly, even just 2-3 per day

2. **Review Favorites:** Revisit starred words weekly

3. **Add Context:** Examples help retention more than definitions alone

4. **Use Categories:** Organize for easier retrieval

5. **Quick Add:** Capture words immediately when you encounter them

 

### Study Strategies

 

- **Review Before Bed:** Better retention when studying at night

- **Category Focus:** Study one category at a time

- **Create Associations:** Use personal notes for memory tricks

- **Regular Review:** Visit your dictionary daily for 5 minutes

 

---

 

## Feature Requests & Feedback

 

We love hearing from our users! Your feedback helps us improve.

 

### Suggest a Feature

 

Email us at support@aivora.com with:

- Feature description

- How it would help you

- Any examples or mockups

 

### Report a Bug

 

Help us fix issues faster:

1. Describe what happened

2. Steps to reproduce

3. Device and iOS version

4. Screenshots (if possible)

 

### Leave a Review

 

Love Own Dictionary? Please rate us on the App Store!

- Tap Profile → "Rate App"

- Or search "Own Dictionary" in App Store

 

---

 

## Contact Us

 

### Email Support

**Email:** support@aivora.com

**Response Time:** Within 24-48 hours

**Available:** 7 days a week

 

### What to Include

- Your account email (if applicable)

- Device model and iOS version

- App version (check Profile screen)

- Detailed description of issue

- Screenshots if relevant

 

### Social Media

- **Twitter:** @OwnDictApp (coming soon)

- **Instagram:** @owndictionary (coming soon)

- **Website:** https://aivora.com/own-dictionary

 

---

 

## Updates & Changelog

 

### Version 1.0.0 (Current)

- Initial release

- Personal dictionary with unlimited words

- Cloud sync with Google, Apple, Email sign-in

- 10 smart categories

- Dark mode

- Search functionality

- Quick add mode

- Offline support

- Swipe actions

 

### Coming Soon

- Custom categories

- Image attachments

- Audio pronunciations

- Flashcard mode

- Export functionality

- Widget support

- Apple Watch app

- More languages

 

---

 

## Legal & Policies

 

- [Privacy Policy](PRIVACY_POLICY.md)

- [Terms of Service](#) (Coming Soon)

- [Licenses](#) (Coming Soon)

 

---

 

## About Own Dictionary

 

**Version:** 1.0.0

**Developer:** Aivora

**Category:** Education

**Last Updated:** January 13, 2026

 

Own Dictionary is built with ❤️ to help you master vocabulary and expand your language skills. Whether you're a student, professional, or language enthusiast, we're here to support your learning journey.

 

---

 

**Need More Help?**

 

Can't find what you're looking for? Contact us at support@aivora.com

 

We're here to help! 🚀

 

---

 

*Own Dictionary Support Page v1.0*

*Last Updated: January 13, 2026*

 # Privacy Policy for Own Dictionary

 

**Last Updated:** January 13, 2026

 

## Introduction

 

Welcome to Own Dictionary ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience using our mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Own Dictionary mobile application (the "App").

 

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

 

## Information We Collect

 

### Information You Provide to Us

 

**Account Information:**

When you create an account, we collect:

- Email address (if using email authentication)

- Password (encrypted and stored securely)

- Display name or profile information (if using Google or Apple Sign-In)

 

**User-Generated Content:**

- Words you add to your personal dictionary

- Definitions, examples, synonyms, and antonyms you create

- Personal notes attached to words

- Categories you assign to words

- Favorite/bookmark status of words

 

### Information Automatically Collected

 

**Device Information:**

- Device type and model

- Operating system version

- Unique device identifiers

- App version

 

**Usage Data:**

- Features you use within the App

- Time and date of your visits

- Time spent on different screens

- App crashes and performance data

 

### Information from Third-Party Services

 

When you sign in using Google or Apple:

- Basic profile information (name, email address, profile picture)

- Account identifiers

 

## How We Use Your Information

 

We use the information we collect to:

 

1. **Provide and Maintain Services:**

   - Create and manage your account

   - Sync your dictionary across devices

   - Store and retrieve your words and definitions

   - Enable authentication and security features

 

2. **Improve User Experience:**

   - Analyze app usage to improve features

   - Fix bugs and technical issues

   - Develop new features based on user needs

 

3. **Communication:**

   - Send important updates about the App

   - Respond to your inquiries and support requests

   - Notify you of changes to our policies

 

4. **Security:**

   - Protect against unauthorized access

   - Detect and prevent fraud or abuse

   - Ensure data integrity

 

## How We Share Your Information

 

We do not sell, trade, or rent your personal information to third parties.

 

We may share your information only in the following circumstances:

 

**Service Providers:**

We use Firebase (Google Cloud Services) to provide:

- Authentication services

- Cloud database storage (Firestore)

- App hosting and infrastructure

 

These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

 

**Legal Requirements:**

We may disclose your information if required by law or in response to:

- Valid legal processes (subpoenas, court orders)

- Investigations of potential violations

- Protection of rights, property, or safety

 

**Business Transfers:**

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

 

## Data Storage and Security

 

### Where Your Data Is Stored

 

Your data is stored using Firebase services, which use secure data centers located in:

- United States (primary)

- Other regions as required for performance

 

### Security Measures

 

We implement industry-standard security measures including:

- End-to-end encryption for data transmission (HTTPS/TLS)

- Encrypted storage of passwords

- Secure authentication protocols (OAuth 2.0)

- Regular security audits and updates

- Access controls and monitoring

 

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

## Your Data Rights

 

You have the following rights regarding your personal information:

 

### Access and Portability

- View all your stored words and data within the App

- Request a copy of your data in a portable format

 

### Correction

- Edit or update your words and definitions anytime

- Modify your account information

 

### Deletion

- Delete individual words or your entire dictionary

- Request complete account deletion

 

### Data Control

- Enable or disable cloud sync at any time

- Use the App offline without cloud storage

- Export your data before deleting your account

 

### Opt-Out Rights

- Disable automatic cloud synchronization

- Delete your account and all associated data

 

To exercise these rights, contact us at support@aivora.com or use the in-app settings.

 

## Data Retention

 

**Active Accounts:**

- We retain your data as long as your account is active

- Your dictionary data is stored indefinitely while you use the service

 

**Deleted Accounts:**

- When you delete your account, we permanently remove your data within 30 days

- Backup copies are deleted within 90 days

- Some information may be retained longer if required by law

 

**Inactive Accounts:**

- Accounts inactive for 3+ years may be deleted with prior notice

 

## Children's Privacy

 

Own Dictionary is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

 

## Third-Party Services

 

### Firebase (Google)

We use Firebase services for:

- Authentication (Firebase Auth)

- Database storage (Cloud Firestore)

- Analytics (Firebase Analytics - optional)

 

Firebase's privacy policy: https://firebase.google.com/support/privacy

 

### Google Sign-In

When you use Google Sign-In, Google's privacy policy applies: https://policies.google.com/privacy

 

### Apple Sign-In

When you use Apple Sign-In, Apple's privacy policy applies: https://www.apple.com/legal/privacy/

 

## International Data Transfers

 

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. By using the App, you consent to the transfer of your information to countries outside of your residence.

 

We ensure appropriate safeguards are in place for international transfers.

 

## Cookies and Tracking

 

The App does not use cookies or tracking technologies for advertising purposes.

 

We use minimal analytics to:

- Track app crashes and errors

- Understand feature usage

- Improve app performance

 

You can opt out of analytics in the app settings.

 

## Your California Privacy Rights

 

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

 

- **Right to Know:** What personal information we collect and how we use it

- **Right to Delete:** Request deletion of your personal information

- **Right to Opt-Out:** Opt out of the sale of personal information (we do not sell your information)

- **Right to Non-Discrimination:** Equal service regardless of privacy choices

 

To exercise these rights, email us at support@aivora.com

 

## European Union Users (GDPR)

 

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

 

- **Legal Basis for Processing:** Your consent and legitimate interests

- **Right to Access:** Access your personal data

- **Right to Rectification:** Correct inaccurate data

- **Right to Erasure:** Request deletion ("right to be forgotten")

- **Right to Restrict Processing:** Limit how we use your data

- **Right to Data Portability:** Receive your data in a usable format

- **Right to Object:** Object to certain data processing

- **Right to Lodge a Complaint:** File a complaint with your supervisory authority

 

Contact us at support@aivora.com to exercise these rights.

 

## Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Changes will be indicated by:

- Updated "Last Updated" date

- In-app notification of significant changes

- Email notification (if we have your email)

 

Your continued use of the App after changes constitutes acceptance of the updated policy.

 

## Contact Us

 

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

 

**Email:** support@aivora.com

 

**Response Time:** We aim to respond within 48 hours