WORDGENIUS SUPPORT

Contact

Email: ishankacostha@gmail.com

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Frequently Asked Questions

1) How do I change the app language?

Go to Settings > Language (or Language Selection) and choose “App Language”. Restarting the app may help apply changes instantly.

2) How do I change the search language?

Go to Settings > Language and choose “Search Language”. This affects the language of AI results.

3) Why are some features locked?

Some advanced AI features are available with Premium. Free users will see an upgrade prompt when attempting to access Premium-only sections.

4) What does Premium include?

Premium may include:

- Advanced word details (synonyms, antonyms, example sentences, etymology)

- Advanced expression details (similar expressions, origin, cultural context)

- Higher or unlimited usage limits (depending on your plan)

5) How do I restore my purchase?

Open the Premium screen and tap “Restore Purchase”. You must be signed into the same Apple ID used to purchase.

6) I’m not getting results. What can I do?

- Check your internet connection.

- Try a simpler query.

- If you enabled request protection (throttle/timeouts) in Advanced Settings, try disabling it temporarily.

- Close and reopen the app.

7) How do I save and view saved items?

Tap the bookmark icon on a word or expression result to save it. Open the Saved tab to view and tap any item to see full details.

8) Does the app work offline?

Saved content may be available offline. Some features require an internet connection.

9) How do I report a problem or request a feature?

Email us at ishankacostha@gmail.com with:

- Device model and iOS version

- App version

- Steps to reproduce

- Screenshots or screen recording (if possible)

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Troubleshooting

- App language not changing: ensure the selected language is supported, then perform a full app restart.

- Purchase issues: verify Apple ID, try Restore Purchase, and confirm subscriptions in iOS Settings.

 PRIVACY POLICY

Last updated: 2026-01-30

This Privacy Policy describes how WordGenius ("the App") collects, uses, and shares information when you use the App.

Controller / Publisher

Aivora ("we", "us", "our")

Contact: ishankacostha@gmail.com

1) Information We Collect

1.1 Information you provide

- Search input and prompts: Text you enter to search for words, meanings, or expressions.

- Saved content: Words/expressions you choose to save on your device.

1.2 Information collected automatically

- App settings and preferences stored on-device (e.g., UI language, search language, text-to-speech settings, advanced settings).

- Usage counters stored on-device (e.g., monthly free usage tracking).

1.3 Account information

- The App may use anonymous authentication with Firebase to enable backend configuration retrieval. This may create an anonymous identifier.

1.4 Purchases

- If you subscribe to Premium, Apple processes the payment. We do not receive your full payment details (such as your credit card number). We may receive purchase status information from Apple to unlock Premium features.

2) How We Use Information

We use the collected information to:

- Provide core functionality (generate word/expression results based on your input).

- Provide Premium features and restore purchases.

- Save your items and preferences on your device.

- Improve app reliability and prevent abuse (for example, rate limiting or request protection settings).

3) AI Processing and Third Parties

To provide AI-generated results, the App may send your text input to third-party service providers.

Third-party services used by the App may include:

- OpenAI API (to generate AI responses)

- Firebase (for backend configuration/authentication)

- Apple In-App Purchase (subscription processing)

Your input text is used to generate results and may be processed by these providers according to their policies.

4) Data Storage and Retention

- Saved words/expressions, app preferences, and usage counters are stored locally on your device.

- We retain local data until you delete it in the App, uninstall the App, or clear app storage.

5) Sharing of Information

We do not sell your personal information.

We may share information only in the following cases:

- With service providers necessary to deliver the App’s features (AI provider, Firebase, Apple purchase verification).

- To comply with legal obligations.

- To protect the security and integrity of the App (e.g., prevent abuse).

6) Children’s Privacy

The App is not directed to children under 13. If you believe a child has provided personal information, contact us at [YOUR_SUPPORT_EMAIL].

7) Security

We use reasonable safeguards to protect information. No method of transmission or storage is 100% secure.

8) Your Choices and Rights

Depending on your location, you may have rights such as access, deletion, or correction.

Because most data is stored locally, you can:

- Delete saved words/expressions from within the App.

- Change settings within the App.

- Uninstall the App to remove local data.

To request help with privacy questions, contact: [YOUR_SUPPORT_EMAIL]

9) International TransfersPRIVACY POLICY

Last updated: 2026-01-30

This Privacy Policy describes how WordGenius ("the App") collects, uses, and shares information when you use the App.

Controller / Publisher

Aivora ("we", "us", "our")

Contact: [YOUR_SUPPORT_EMAIL]

1) Information We Collect

1.1 Information you provide

- Search input and prompts: Text you enter to search for words, meanings, or expressions.

- Saved content: Words/expressions you choose to save on your device.

1.2 Information collected automatically

- App settings and preferences stored on-device (e.g., UI language, search language, text-to-speech settings, advanced settings).

- Usage counters stored on-device (e.g., monthly free usage tracking).

1.3 Account information

- The App may use anonymous authentication with Firebase to enable backend configuration retrieval. This may create an anonymous identifier.

1.4 Purchases

- If you subscribe to Premium, Apple processes the payment. We do not receive your full payment details (such as your credit card number). We may receive purchase status information from Apple to unlock Premium features.

2) How We Use Information

We use the collected information to:

- Provide core functionality (generate word/expression results based on your input).

- Provide Premium features and restore purchases.

- Save your items and preferences on your device.

- Improve app reliability and prevent abuse (for example, rate limiting or request protection settings).

3) AI Processing and Third Parties

To provide AI-generated results, the App may send your text input to third-party service providers.

Third-party services used by the App may include:

- OpenAI API (to generate AI responses)

- Firebase (for backend configuration/authentication)

- Apple In-App Purchase (subscription processing)

Your input text is used to generate results and may be processed by these providers according to their policies.

4) Data Storage and Retention

- Saved words/expressions, app preferences, and usage counters are stored locally on your device.

- We retain local data until you delete it in the App, uninstall the App, or clear app storage.

5) Sharing of Information

We do not sell your personal information.

We may share information only in the following cases:

- With service providers necessary to deliver the App’s features (AI provider, Firebase, Apple purchase verification).

- To comply with legal obligations.

- To protect the security and integrity of the App (e.g., prevent abuse).

6) Children’s Privacy

The App is not directed to children under 13. If you believe a child has provided personal information, contact us at [YOUR_SUPPORT_EMAIL].

7) Security

We use reasonable safeguards to protect information. No method of transmission or storage is 100% secure.

8) Your Choices and Rights

Depending on your location, you may have rights such as access, deletion, or correction.

Because most data is stored locally, you can:

- Delete saved words/expressions from within the App.

- Change settings within the App.

- Uninstall the App to remove local data.

To request help with privacy questions, contact: [YOUR_SUPPORT_EMAIL]

9) International Transfers

If you use the App, your data may be processed in countries other than where you live due to third-party service providers.

10) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above.

11) Contact

If you have questions about this Privacy Policy, contact:

[YOUR_SUPPORT_EMAIL]

[YOUR_COMPANY_ADDRESS_OPTIONAL]

If you use the App, your data may be processed in countries other than where you live due to third-party service providers.

10) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above.

11) Contact

If you have questions about this Privacy Policy, contact:

ishankacostha@gmail.com

 Privacy Policy for Links to QR

Last Updated: January 29, 2026
Effective Date: January 29, 2026

Introduction

Ashen Ishanka ("we," "our," or "us") operates the Links to QR mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Links to QR, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

QR Code Data
We may collect the following information when you use the app to generate QR codes:

• URLs or links you enter to generate QR codes

• Expiration dates you set for time-limited QR codes

• Logo images you upload for QR code customization

This information is stored locally on your device and, in the case of expiring QR codes, on our Firebase backend.

Camera and Photo Library

• When you scan QR codes, we access your device's camera

• When you save QR codes or add logos, we access your photo library

• We do not collect or store any photos or camera data beyond your explicit actions

Automatically Collected Information

Firebase services (if you use expiring QR features)

• Anonymous user identifier (Firebase Anonymous Authentication)

• Expiring QR link records and metadata stored in Firestore (for example: destination URL, expiry time)

• Scan counts for expiring QR codes (when implemented)

Local Storage

• QR code history stored in a Hive database on your device

• User preferences and customization settings

• Generated QR code images

Information We Do NOT Collect

We do not collect:

• Personal identifying information such as name, email address, or phone number

• Location data

• Device identifiers for advertising

• Contact lists

• Browsing history

• Payment information (the app is free)

We do not use advertising SDKs.

How We Use Your Information

We use the collected information for the following purposes:

1. QR code generation, to create QR codes from your provided URLs

2. Expiring QR codes, to store and validate time-limited QR codes via Firebase

3. App functionality, to maintain your QR code history locally on your device

4. Analytics, to understand app usage and improve features using anonymous data only

5. Technical support, to diagnose and fix technical issues

Data Storage and Security

Local Storage

• QR code history and preferences are stored locally on your device using a Hive database

• This data remains on your device and is not transmitted to our servers

• Deleting the app will permanently remove all local data

Cloud Storage (Firebase)

• Expiring QR codes are stored in Google Firebase Firestore

• Data is encrypted in transit and at rest

• Firebase Anonymous Authentication is used, and no personal credentials are required

• Expired QR codes may be automatically deleted after 30 days

Security Measures

• All network communications use HTTPS encryption

• Firebase security rules prevent unauthorized access to QR code data

• No passwords or personal credentials are stored

• Camera and photo library access requires explicit user permission

Data Sharing and Disclosure

We do not sell, trade, or transfer your data to third parties.

Third-Party Services

We use Google Firebase for backend infrastructure related to expiring QR codes. Firebase may collect anonymous user IDs, QR metadata, and scan counts. The Firebase Privacy Policy is available at https://firebase.google.com/support/privacy.

Your device operating system (Android or iOS) manages app permissions such as camera access.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.

Your Rights and Choices

Access and Control

• You can view your QR code history within the app

• You can delete individual QR codes from your history

• You can delete all data by uninstalling the app

Permissions

• You may revoke camera and photo library permissions in your device settings

• Revoking permissions will disable related features such as scanning, saving, or logo uploads

Data Deletion

• Local QR history can be deleted from within the app

• Expiring QR codes automatically expire and become inaccessible

• Complete data removal can be done by uninstalling the app

Children's Privacy

Links to QR is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we can remove it.

International Data Transfers

Firebase services may store data on servers located in different countries. By using the app, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

Data is primarily stored in the United States using Google Cloud (Firebase, us-central1).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated by posting the updated policy, updating the "Last Updated" date, and displaying an in-app notification for significant changes.

You are encouraged to review this Privacy Policy periodically.

Your California Privacy Rights

If you are a California resident, you have the right to know what personal information is collected, whether it is sold or disclosed, to opt out of the sale of personal information, to access your personal information, and to request deletion. We do not sell personal information.

European Union (GDPR) Rights

If you are located in the European Economic Area, you have the right to access, correct, erase, restrict processing of, or object to the processing of your personal data, as well as the right to data portability. To exercise these rights, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy, please contact us.

Email: ishankacostha@gmail.com

Developer: Ashen Ishanka

Company: Aivora

We aim to respond within 48 hours.

 Links to QR - Support

Welcome to Links to QR Support

Thank you for using Links to QR - the world's most powerful QR code generator for iOS. This page provides help, answers to common questions, and contact information for additional support.

Quick Links

Report a Bug: [Your email or GitHub issues URL]
Feature Request: [Your email or feature request form]
General Support: [Your support email]
Privacy Policy: [Link to privacy policy]

Getting Started

How to Generate a QR Code

1. Open Links to QR

2. Enter any URL in the text field

3. (Optional) Tap "Paste" to paste from clipboard

4. (Optional) Expand "Customize QR Code" to change colors, styles, and add logos

5. (Optional) Tap "Add Expiration" to set a time limit

6. Tap "Generate QR"

7. Your QR code appears below

How to Share a QR Code

1. Generate a QR code

2. Tap the "Share" button

3. Choose how to share (Messages, Mail, AirDrop, etc.)

4. The QR code image will be shared

How to Save to Gallery

1. Generate a QR code

2. Tap the "Save" button

3. The QR code will be saved to your Photos app

4. Grant photo library permission if prompted

Features Guide

QR Code Customization

Change QR Colors

1. Tap "Customize QR Code" to expand

2. Tap "QR Color" to choose the QR code color

3. Tap "Background" to choose background color

4. Use the color wheel to select your preferred color

Change QR Style

1. Expand "Customize QR Code"

2. Choose between "Square" or "Dots" for QR pattern

3. Choose between "Square Eyes" or "Round Eyes" for corner patterns

Add a Logo

1. Expand "Customize QR Code"

2. Tap "Add Logo"

3. Select an image from your photo library

4. Crop the logo to fit (square format recommended)

5. Your logo appears in the center of the QR code

Remove a Logo

1. Tap the "X" icon next to the logo preview

2. The logo will be removed from the QR code

Expiring QR Codes

Create an Expiring QR Code

1. Enter your URL

2. Tap "Add Expiration (Optional)"

3. Select a date

4. Select a time

5. Generate the QR code

6. The QR will only work until the expiration date/time

How Expiring QR Codes Work
When scanned, the QR redirects to a web page
The web page checks if the QR has expired
If valid, it redirects to your destination URL
If expired, it shows an expiration message
Requires internet connection to verify expiration

Remove Expiration

1. Tap the "X" button next to the expiration date

2. The QR will become permanent (non-expiring)

QR Code Scanner

Scan a QR Code

1. Tap the QR scanner icon (next to the paste button)

2. Grant camera permission if prompted

3. Point your camera at a QR code

4. The detected URL will automatically populate the text field

5. Tap "Generate QR" to create a QR code from the scanned URL

QR Code History

View Your History

1. Tap "History" at the bottom of the main screen

2. All previously generated QR codes appear in a list

3. Most recent QR codes appear at the top

Share from History

1. Open History page

2. Tap the share icon on any QR code card

3. Choose how to share

Delete from History

1. Open History page

2. Tap the trash icon on any QR code card

3. The QR code will be permanently removed

Clear All History
Currently, you must delete items individually
Or uninstall and reinstall the app to clear all data

Troubleshooting

QR Code Won't Generate

Issue: "Please enter a link" error
Solution: Make sure you've typed or pasted a URL in the text field

Issue: URL validation fails
Solution: Check that your URL is valid and accessible
Solution: Tap "Continue" in the validation dialog to generate anyway

Issue: "Failed to create expiring QR"
Solution: Check your internet connection
Solution: Make sure expiration date is in the future
Solution: Try again in a few moments

QR Code Won't Scan

Issue: Camera doesn't open
Solution: Grant camera permission in Settings > Privacy > Camera > Links to QR
Solution: Restart the app

Issue: QR code not detected
Solution: Ensure good lighting
Solution: Hold camera steady and focus on the QR code
Solution: Try moving closer or farther from the QR code

Share/Save Not Working

Issue: Can't save to gallery
Solution: Grant photo library permission in Settings > Privacy > Photos > Links to QR
Solution: Check available storage space

Issue: Share fails on iPad
Solution: This is a known iOS behavior, try using the Save option instead

Logo Upload Issues

Issue: Can't select logo
Solution: Grant photo library permission in Settings
Solution: Make sure you have images in your photo library

Issue: Logo doesn't appear
Solution: Try selecting a different image
Solution: Make sure image is not corrupted
Solution: Try

A network error occurred. Please check your connection and try again. If this issue persists please contact us through our help center at help.openai.com.

our email always ishankacostha@gmail.com no privacy policy url

Links to QR - Support

Welcome to Links to QR Support

Thank you for using Links to QR - the world's most powerful QR code generator for iOS. This page provides help, answers to common questions, and contact information for additional support.

Quick Links

Report a Bug: ishankacostha@gmail.com
Feature Request: ishankacostha@gmail.com
General Support: ishankacostha@gmail.com

Getting Started

How to Generate a QR Code

1. Open Links to QR

2. Enter any URL in the text field

3. (Optional) Tap "Paste" to paste from clipboard

4. (Optional) Expand "Customize QR Code" to change colors, styles, and add logos

5. (Optional) Tap "Add Expiration" to set a time limit

6. Tap "Generate QR"

7. Your QR code appears below

How to Share a QR Code

1. Generate a QR code

2. Tap the "Share" button

3. Choose how to share (Messages, Mail, AirDrop, etc.)

4. The QR code image will be shared

How to Save to Gallery

1. Generate a QR code

2. Tap the "Save" button

3. The QR code will be saved to your Photos app

4. Grant photo library permission if prompted

Features Guide

QR Code Customization

Change QR Colors

1. Tap "Customize QR Code" to expand

2. Tap "QR Color" to choose the QR code color

3. Tap "Background" to choose background color

4. Use the color wheel to select your preferred color

Change QR Style

1. Expand "Customize QR Code"

2. Choose between "Square" or "Dots" for QR pattern

3. Choose between "Square Eyes" or "Round Eyes" for corner patterns

Add a Logo

1. Expand "Customize QR Code"

2. Tap "Add Logo"

3. Select an image from your photo library

4. Crop the logo to fit (square format recommended)

5. Your logo appears in the center of the QR code

Remove a Logo

1. Tap the "X" icon next to the logo preview

2. The logo will be removed from the QR code

Expiring QR Codes

Create an Expiring QR Code

1. Enter your URL

2. Tap "Add Expiration (Optional)"

3. Select a date

4. Select a time

5. Generate the QR code

6. The QR will only work until the expiration date/time

How Expiring QR Codes Work
When scanned, the QR redirects to a web page
The web page checks if the QR has expired
If valid, it redirects to your destination URL
If expired, it shows an expiration message
Requires internet connection to verify expiration

Remove Expiration

1. Tap the "X" button next to the expiration date

2. The QR will become permanent (non-expiring)

QR Code Scanner

Scan a QR Code

1. Tap the QR scanner icon (next to the paste button)

2. Grant camera permission if prompted

3. Point your camera at a QR code

4. The detected URL will automatically populate the text field

5. Tap "Generate QR" to create a QR code from the scanned URL

QR Code History

View Your History

1. Tap "History" at the bottom of the main screen

2. All previously generated QR codes appear in a list

3. Most recent QR codes appear at the top

Share from History

1. Open History page

2. Tap the share icon on any QR code card

3. Choose how to share

Delete from History

1. Open History page

2. Tap the trash icon on any QR code card

3. The QR code will be permanently removed

Clear All History
Currently, you must delete items individually
Or uninstall and reinstall the app to clear all data

Troubleshooting

QR Code Won't Generate

Issue: "Please enter a link" error
Solution: Make sure you've typed or pasted a URL in the text field

Issue: URL validation fails
Solution: Check that your URL is valid and accessible
Solution: Tap "Continue" in the validation dialog to generate anyway

Issue: "Failed to create expiring QR"
Solution: Check your internet connection
Solution: Make sure expiration date is in the future
Solution: Try again in a few moments

QR Code Won't Scan

Issue: Camera doesn't open
Solution: Grant camera permission in Settings > Privacy > Camera > Links to QR
Solution: Restart the app

Issue: QR code not detected
Solution: Ensure good lighting
Solution: Hold camera steady and focus on the QR code
Solution: Try moving closer or farther from the QR code

Share/Save Not Working

Issue: Can't save to gallery
Solution: Grant photo library permission in Settings > Privacy > Photos > Links to QR
Solution: Check available storage space

Issue: Share fails on iPad
Solution: This is a known iOS behavior, try using the Save option instead

Logo Upload Issues

Issue: Can't select logo
Solution: Grant photo library permission in Settings
Solution: Make sure you have images in your photo library

Issue: Logo doesn't appear
Solution: Try selecting a different image
Solution: Make sure image is not corrupted
Solution: Try a smaller image file

Expiring QR Code Issues

Issue: Expiring QR doesn't work when scanned
Solution: Make sure you have internet connection when scanning
Solution: Check that expiration date hasn't passed
Solution: Verify the backend service is operational

Issue: Can't set expiration date
Solution: Try selecting today's date first, then choose a future date
Solution: Restart the app

Privacy and Data

What data does the app collect?

URLs you enter for QR generation (stored locally)
QR code history (stored locally on your device)
For expiring QR codes: URL, expiration date, scan count (stored securely)
Camera and photo access only when you use those features

Privacy details are available inside the app.

How do I delete my data?

Delete local data
Open History and delete individual QR codes
Or uninstall the app to remove all local data

Delete expiring QR data
Expiring QR codes automatically become inaccessible after expiration
Expired data is automatically cleaned up after 30 days

Is my data secure?

Yes
All network traffic is encrypted
Stored data is encrypted in transit and at rest
We use anonymous authentication
Photo and camera access requires your explicit permission

System Requirements

Minimum Requirements
iOS 17.0 or later
iPhone or iPad
Internet connection (for expiring QR codes only)
Camera (for QR scanning feature)

Recommended
iOS 18.0 or later
iPhone 13 or newer
WiFi or cellular data connection

Permissions Required
Camera: To scan QR codes
Photo Library: To save QR codes and add logos

Known Issues

Current Version: 1.0.0

No known critical issues.

We regularly update the app to fix bugs and add features. Make sure you have the latest version from the App Store.

Frequently Asked Questions

Is Links to QR free?
Yes, Links to QR is completely free with no in-app purchases or subscriptions.

Do I need an account?
No, you don't need to create an account.

Can I use this app offline?
Partially
Basic QR generation works offline
QR scanning works offline
History viewing works offline
Expiring QR code creation requires internet
Scanning expiring QR codes requires internet

Are there limits on QR code generation?
No, unlimited QR codes.

What QR code formats are supported?
Standard QR codes compatible with all scanners.

Will my QR codes expire?
Only if you set an expiration date.

Feature Requests

Planned features include:

WiFi QR code templates
VCard QR codes
Analytics dashboard
Batch QR generation
Custom short URLs
Dark mode

Have a feature request? Contact us at ishankacostha@gmail.com

Contact Support

Email Support

General Support: ishankacostha@gmail.com
Bug Reports: ishankacostha@gmail.com
Feature Requests: ishankacostha@gmail.com
Business Inquiries: ishankacostha@gmail.com

Expected Response Time: 24–48 hours

When Contacting Support, Please Include:

Your iOS version
Your iPhone/iPad model
App version
Detailed description of the issue
Steps to reproduce
Screenshots if applicable

App Information

App Name: Links to QR
Bundle ID: com.aivora.linkstoqr
Version: 1.0.0
Developer: Ashen Ishanka
Company: Aivora
Copyright: © 2025 Ashen Ishanka
Last Updated: January 28, 2026

Thank you for using Links to QR.

The Links to QR Team

 Privacy Policy for Links to QR

Last Updated: January 28, 2026
Effective Date: January 28, 2026

Introduction

Ashen Ishanka ("we," "our," or "us") operates the Links to QR mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Links to QR, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

QR Code Data
URLs or links you enter to generate QR codes
Expiration dates you set for time-limited QR codes
Logo images you upload for QR code customization

This information is stored locally on your device and, in the case of expiring QR codes, on our Firebase backend.

Camera and Photo Library
When you scan QR codes, we access your device's camera
When you save QR codes or add logos, we access your photo library
We do not collect or store any photos or camera data beyond your explicit actions

Automatically Collected Information

Firebase Analytics
Anonymous user authentication tokens
QR code scan counts (for expiring QR codes only)
QR code creation timestamps
Device type and operating system version (standard Firebase analytics)

Local Storage
QR code history stored in Hive database on your device
User preferences and customization settings
Generated QR code images

Information We Do NOT Collect

We do not collect:
Personal identifying information (name, email, phone number)
Location data
Device identifiers for advertising
Contact lists
Browsing history
Payment information (the app is free)

How We Use Your Information

We use the collected information for:

1. QR Code Generation: To create QR codes from your provided URLs

2. Expiring QR Codes: To store and validate time-limited QR codes via Firebase

3. App Functionality: To maintain your QR code history locally on your device

4. Analytics: To understand app usage and improve features (anonymous data only)

5. Technical Support: To diagnose and fix technical issues

Data Storage and Security

Local Storage
QR code history and preferences are stored locally on your device using Hive database
This data remains on your device and is not transmitted to our servers
Deleting the app will permanently remove all local data

Cloud Storage (Firebase)
Expiring QR codes are stored in Google Firebase Firestore
Data is encrypted in transit and at rest
We use Firebase Anonymous Authentication (no personal credentials required)
Data retention: Expired QR codes may be automatically deleted after 30 days

Security Measures
All network communications use HTTPS encryption
Firebase security rules prevent unauthorized access to your QR codes
No passwords or personal credentials are stored
Camera and photo library access requires explicit user permission

Data Sharing and Disclosure

We do NOT sell, trade, or transfer your data to third parties.

Third-Party Services

Google Firebase
Purpose: Backend infrastructure for expiring QR codes
Data collected: Anonymous user IDs, QR metadata, scan counts
Privacy Policy: https://firebase.google.com/support/privacy

Apple iOS Platform
Purpose: Operating system services (camera, photo library)
Data collected: Standard iOS app permissions
Privacy Policy: https://www.apple.com/legal/privacy/

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court order or government agency).

Your Rights and Choices

Access and Control
View your QR code history within the app
Delete individual QR codes from your history
Delete all data by uninstalling the app

Permissions
You can revoke camera and photo library permissions in iOS Settings
Revoking permissions will disable related features (scanning, saving, logo upload)

Data Deletion
Delete local QR history: Open History page > Delete individual items
Delete expiring QR codes: They automatically expire and become inaccessible
Complete data removal: Uninstall the app from your device

Children's Privacy

Links to QR is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

International Data Transfers

Firebase services may store data on servers located in different countries. By using the app, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

Data is primarily stored in:
United States (Firebase/Google Cloud - us-central1)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Displaying an in-app notification for significant changes

You are advised to review this Privacy Policy periodically for any changes.

Your California Privacy Rights

If you are a California resident, you have the right to:
Know what personal information is collected
Know whether personal information is sold or disclosed
Say no to the sale of personal information
Access your personal information
Request deletion of your personal information

We do not sell personal information.

European Union (GDPR) Rights

If you are in the European Economic Area (EEA), you have the right to:
Access your personal data
Rectify inaccurate personal data
Erase your personal data
Restrict processing of your personal data
Data portability
Object to processing

To exercise these rights, contact us using the information below.

ishankacostha@gmail.com

 ReframeMe Support

Contact

Email: sciker.singapore@gmail.com

About ReframeMe

ReframeMe helps you turn unhelpful thoughts into balanced perspectives using a structured cognitive reframing flow.

Frequently Asked Questions

1) How do I change the language?

Open Settings, go to Language, and select English, Simple English, or Sinhala.

2) Voice input is not working

- Make sure microphone permission is allowed for ReframeMe in your device settings.

- If speech recognition is not available on your device, try typing instead.

3) I do not receive reminders

- Make sure notifications are enabled for ReframeMe in your device settings.

- In the app, enable the reminder toggles and set a time.

- If you previously denied notification permissions, enable them and try again.

4) The reframe results are not in my language

- Confirm you selected the language in Settings.

- Try reframing again after switching language.

- If your device is offline, AI generation may fail.

5) The app says it failed to reframe

- Check your internet connection.

- Try again in a moment.

Troubleshooting Checklist

- Update to the latest version of the app.

- Restart the app.

- Verify permissions (microphone, notifications).

Feedback and Requests

Send feature requests and bug reports to:

sciker.singapore@gmail.com

If you are in crisis

ReframeMe is not a substitute for professional care. If you are in immediate danger or considering self-harm, contact local emergency services right away.

Privacy Policy for ReframeMe

Effective date: January 21, 2026

ReframeMe ("we", "us", "our") respects your privacy. This Privacy Policy explains what information the ReframeMe mobile application (the "App") collects, how it is used, and the choices you have.

1. Summary

- You can type or speak thoughts into the App. These are user-provided inputs.

- The App generates reframing results using an AI service.

- The App may use Firebase services for core app functionality.

- The App can schedule optional reminder notifications.

2. Information We Collect

2.1 Information you provide

- Thought text you enter: When you type content into the App, that content is processed to generate reframing results.

- Voice input: If you use voice dictation, your device microphone is used to capture speech and convert it to text.

2.2 Information collected automatically

Depending on device and configuration, some technical information may be processed to operate the App and keep it reliable:

- Device and app information (such as device model, OS version, app version)

- Basic diagnostic information (such as error logs)

3. How We Use Information

We use information to:

- Provide the App features, including generating reframing results

- Maintain and improve reliability, performance, and security

- Send reminder notifications only if you enable them

4. Sharing and Third-Party Services

We do not sell your personal information.

The App uses third-party services to function:

- OpenAI API (AI generation): Thought text is sent to the OpenAI API to generate reframing content. The AI provider may process this data according to its own policies.

- Firebase (Google): The App includes Firebase packages (such as authentication and database). Firebase may process certain technical data needed to provide these services.

- Apple and Google platform services: System services may be used for push notifications and permissions.

5. Data Storage

ReframeMe may store some preferences locally on your device (for example, selected language). Additional data storage depends on features you use. If the App stores any content remotely, it is done to provide the requested functionality.

6. Notifications

If you enable reminders, the App schedules local notifications on your device. You can turn reminders off at any time in the App settings or in your device settings.

7. Permissions

The App may request:

- Microphone permission: Only required for voice input.

- Notification permission: Only required if you enable reminders.

8. Your Choices

- You can choose not to use voice input.

- You can disable notifications at any time.

- You can stop using the App at any time.

9. Security

We use reasonable safeguards to protect information. However, no method of transmission or storage is completely secure.

10. Children’s Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. International Transfers

Third-party providers may process data on servers located outside your country. By using the App, you understand that processing may occur in other jurisdictions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the effective date above when changes are made.

13. Contact Us

If you have questions about this Privacy Policy, contact:

sciker.singapore@gmail.com

 

 # Own Dictionary - Support & Help Center

 

Welcome to Own Dictionary Support! We're here to help you get the most out of your personal dictionary app.

 

## Quick Links

 

- [Getting Started](#getting-started)

- [Account & Sign In](#account--sign-in)

- [Adding & Managing Words](#adding--managing-words)

- [Cloud Sync](#cloud-sync)

- [Categories & Organization](#categories--organization)

- [Search & Filters](#search--filters)

- [Settings & Customization](#settings--customization)

- [Troubleshooting](#troubleshooting)

- [FAQ](#frequently-asked-questions)

- [Contact Us](#contact-us)

 

---

 

## Getting Started

 

### Welcome to Own Dictionary!

 

Own Dictionary is your personal vocabulary learning companion. Build your custom dictionary, organize words by categories, and sync across all your devices.

 

### First Steps

 

1. **Download the App:** Available on the App Store for iPhone and iPad

2. **Create an Account:** Sign up with email, Google, or Apple

3. **Add Your First Word:** Tap the + button to get started

4. **Explore Features:** Try search, categories, and dark mode

 

### System Requirements

 

- **iOS:** 13.0 or later

- **Devices:** iPhone, iPad

- **Internet:** Optional (app works offline)

- **Storage:** Minimal (< 50 MB)

 

---

 

## Account & Sign In

 

### Creating an Account

 

**Option 1: Email & Password**

1. Tap "Sign Up"

2. Enter your email and password

3. Verify your email (check spam folder)

4. Start building your dictionary

 

**Option 2: Google Sign-In**

1. Tap "Continue with Google"

2. Select your Google account

3. Authorize Own Dictionary

4. You're ready to go!

 

**Option 3: Apple Sign-In**

1. Tap "Continue with Apple"

2. Use Face ID or Touch ID

3. Choose email visibility option

4. Start using the app

 

### Sign In Issues

 

**Forgot Password?**

1. Tap "Forgot Password" on login screen

2. Enter your email address

3. Check email for reset link

4. Create a new password

 

**Can't Sign In with Google/Apple?**

- Ensure you're using the same account

- Check internet connection

- Update to latest app version

- Try signing out of your Google/Apple account and back in

 

**Account Not Recognized?**

- Verify you're using the correct email

- Check if you signed up with a different method

- Contact support if issue persists

 

---

 

## Adding & Managing Words

 

### Adding a New Word

 

**Standard Add:**

1. Tap the + button (bottom right)

2. Fill in word details:

   - Word (required)

   - Definition (required)

   - Example sentence (optional)

   - Synonyms (optional)

   - Antonyms (optional)

   - Personal notes (optional)

   - Category (optional)

3. Tap "Save"

 

**Quick Add Mode:**

1. Tap the + button

2. Switch to "Quick Add" tab

3. Enter just word and definition

4. Tap "Quick Save"

5. Perfect for capturing words on the go!

 

### Editing Words

 

1. Tap on any word in your list

2. Tap the edit icon (pencil)

3. Update any fields

4. Tap "Save"

 

### Deleting Words

 

**Single Word:**

- Swipe left on any word

- Tap the trash icon

- Confirm deletion

 

**Multiple Words:**

1. Long press on a word (future feature)

2. Select multiple words

3. Tap delete icon

 

### Marking Favorites

 

- Tap the star icon on any word

- Access all favorites via the filter menu

- Quick access to important words

 

---

 

## Cloud Sync

 

### How Cloud Sync Works

 

Your words automatically sync to the cloud when you're signed in and online. This keeps your dictionary safe and accessible across all devices.

 

### Auto-Sync Features

 

✅ Automatic backup of all words

✅ Real-time sync across devices

✅ Works in background

✅ No data loss

 

### Managing Sync

 

**Enable/Disable Auto-Sync:**

1. Go to Profile

2. Find "Auto Sync" toggle

3. Turn ON (green) or OFF (grey)

 

**Manual Sync:**

- Pull down to refresh on home screen

- Sync happens automatically when changes are made

 

**Sync Status:**

- Green checkmark: Synced to cloud

- Grey circle: Local only (waiting to sync)

 

### Offline Mode

 

You can use Own Dictionary completely offline:

- Add, edit, and delete words offline

- All changes save locally

- Sync happens automatically when back online

- No internet required for core features

 

### Sync Troubleshooting

 

**Words Not Syncing?**

1. Check internet connection

2. Ensure auto-sync is enabled

3. Sign out and sign back in

4. Update to latest app version

 

**Duplicate Words After Sync?**

- Contact support with details

- We'll help resolve sync conflicts

 

---

 

## Categories & Organization

 

### Available Categories

 

Own Dictionary includes 10 predefined categories:

 

📋 **General** - Everyday words and common vocabulary

💼 **Business** - Professional and corporate terminology

💻 **Technology** - Tech, IT, and digital terms

☀️ **Daily Use** - Words for daily conversations

🎓 **Academic** - Scholarly and educational vocabulary

⚕️ **Medical** - Health and medical terminology

✈️ **Travel** - Travel and tourism vocabulary

🍽️ **Food & Drink** - Culinary and dining terms

🎨 **Art & Culture** - Creative and cultural vocabulary

⚽ **Sports** - Athletic and sports terminology

 

### Assigning Categories

 

**When Adding a Word:**

- Select category from dropdown in "Optional Details"

- Default is "General" if none selected

 

**Updating Category:**

1. Edit the word

2. Change category in dropdown

3. Save changes

 

### Filtering by Category

 

1. Tap the filter icon (top of home screen)

2. Select a category

3. View only words in that category

4. Tap "Show All" to reset filter

 

---

 

## Search & Filters

 

### Using Search

 

1. Tap search icon or search bar

2. Type any keyword

3. Results update instantly

4. Search includes:

   - Word names

   - Definitions

   - Examples

 

### Advanced Filtering

 

**By Status:**

- All Words

- Favorites Only

- By Category

 

**Combining Filters:**

1. Apply category filter

2. Use search within filtered results

3. Mark favorites for quick access

 

---

 

## Settings & Customization

 

### Dark Mode

 

**Enable Dark Mode:**

1. Go to Profile screen

2. Tap "Theme" toggle

3. Switch between light and dark

4. Changes apply instantly

 

**Benefits:**

- Easier on eyes at night

- Saves battery (OLED screens)

- Modern, elegant appearance

 

### Account Settings

 

**View Profile:**

- Email address

- Sign-in method

- Account creation date

 

**Sign Out:**

1. Go to Profile

2. Tap "Sign Out"

3. Confirm action

4. Your data remains in the cloud

 

**Delete Account:**

1. Go to Profile

2. Tap "Delete Account"

3. Confirm deletion

4. ⚠️ This permanently deletes all data

 

---

 

## Troubleshooting

 

### App Crashes or Freezes

 

1. Force quit the app

2. Restart your device

3. Update to latest iOS version

4. Update to latest app version

5. If persists, contact support

 

### Can't Add Words

 

- Check if you're on the latest version

- Ensure sufficient device storage

- Try signing out and back in

- Contact support with details

 

### Sync Not Working

 

1. Check internet connection

2. Verify you're signed in

3. Enable auto-sync in Profile

4. Pull to refresh on home screen

5. Restart the app

 

### Dark Mode Issues

 

- Go to Profile and toggle theme

- Restart the app

- Update to latest version

 

### Performance Issues

 

**App Running Slowly?**

- Close other apps

- Restart device

- Clear app cache (reinstall if needed)

- Ensure iOS is up to date

 

### Lost Data

 

**Can't Find Your Words?**

1. Ensure you're signed in with correct account

2. Check if auto-sync was enabled

3. Look in "All Words" (remove filters)

4. Contact support - we may be able to help recover data

 

---

 

## Frequently Asked Questions

 

### General Questions

 

**Q: Is Own Dictionary free?**

A: Yes! Own Dictionary is completely free with no ads or in-app purchases.

 

**Q: Do I need an account?**

A: You can use the app without signing in, but cloud sync requires an account.

 

**Q: How many words can I add?**

A: Unlimited! Add as many words as you need.

 

**Q: Does it work offline?**

A: Yes! All features work offline. Sync happens when you're back online.

 

**Q: Is my data safe?**

A: Absolutely. We use industry-standard encryption and secure Firebase storage.

 

### Account Questions

 

**Q: Can I use the same account on multiple devices?**

A: Yes! Sign in with the same account on all your devices.

 

**Q: Can I change my email?**

A: Currently, you need to create a new account. Export your words first.

 

**Q: What happens if I forget my password?**

A: Use "Forgot Password" on the login screen to reset it.

 

**Q: Can I switch between sign-in methods?**

A: Each method creates a separate account. We recommend sticking with one method.

 

### Features Questions

 

**Q: Can I add images to words?**

A: Not yet, but it's on our roadmap!

 

**Q: Can I share my dictionary?**

A: Export feature coming soon. Currently for personal use only.

 

**Q: Can I create custom categories?**

A: Not yet, but we're considering this for future updates.

 

**Q: Is there a desktop version?**

A: Currently iOS only. Web version planned for the future.

 

### Data & Privacy

 

**Q: Who can see my words?**

A: Only you! Your dictionary is completely private.

 

**Q: Do you sell my data?**

A: Never. We don't sell or share your personal information.

 

**Q: Where is my data stored?**

A: Securely in Firebase (Google Cloud) with encryption.

 

**Q: Can I export my words?**

A: Contact support, and we can provide an export of your data.

 

**Q: What happens when I delete my account?**

A: All your data is permanently deleted within 30 days.

 

---

 

## Tips & Tricks

 

### Maximize Your Learning

 

🎯 **Use Examples:** Add real sentences to remember context

📝 **Add Personal Notes:** Include memory tricks or usage notes

⭐ **Mark Favorites:** Focus on words you're actively learning

📂 **Organize by Category:** Group words by subject or purpose

🔍 **Search Often:** Quick access beats scrolling

 

### Best Practices

 

1. **Be Consistent:** Add words regularly, even just 2-3 per day

2. **Review Favorites:** Revisit starred words weekly

3. **Add Context:** Examples help retention more than definitions alone

4. **Use Categories:** Organize for easier retrieval

5. **Quick Add:** Capture words immediately when you encounter them

 

### Study Strategies

 

- **Review Before Bed:** Better retention when studying at night

- **Category Focus:** Study one category at a time

- **Create Associations:** Use personal notes for memory tricks

- **Regular Review:** Visit your dictionary daily for 5 minutes

 

---

 

## Feature Requests & Feedback

 

We love hearing from our users! Your feedback helps us improve.

 

### Suggest a Feature

 

Email us at support@aivora.com with:

- Feature description

- How it would help you

- Any examples or mockups

 

### Report a Bug

 

Help us fix issues faster:

1. Describe what happened

2. Steps to reproduce

3. Device and iOS version

4. Screenshots (if possible)

 

### Leave a Review

 

Love Own Dictionary? Please rate us on the App Store!

- Tap Profile → "Rate App"

- Or search "Own Dictionary" in App Store

 

---

 

## Contact Us

 

### Email Support

**Email:** support@aivora.com

**Response Time:** Within 24-48 hours

**Available:** 7 days a week

 

### What to Include

- Your account email (if applicable)

- Device model and iOS version

- App version (check Profile screen)

- Detailed description of issue

- Screenshots if relevant

 

### Social Media

- **Twitter:** @OwnDictApp (coming soon)

- **Instagram:** @owndictionary (coming soon)

- **Website:** https://aivora.com/own-dictionary

 

---

 

## Updates & Changelog

 

### Version 1.0.0 (Current)

- Initial release

- Personal dictionary with unlimited words

- Cloud sync with Google, Apple, Email sign-in

- 10 smart categories

- Dark mode

- Search functionality

- Quick add mode

- Offline support

- Swipe actions

 

### Coming Soon

- Custom categories

- Image attachments

- Audio pronunciations

- Flashcard mode

- Export functionality

- Widget support

- Apple Watch app

- More languages

 

---

 

## Legal & Policies

 

- [Privacy Policy](PRIVACY_POLICY.md)

- [Terms of Service](#) (Coming Soon)

- [Licenses](#) (Coming Soon)

 

---

 

## About Own Dictionary

 

**Version:** 1.0.0

**Developer:** Aivora

**Category:** Education

**Last Updated:** January 13, 2026

 

Own Dictionary is built with ❤️ to help you master vocabulary and expand your language skills. Whether you're a student, professional, or language enthusiast, we're here to support your learning journey.

 

---

 

**Need More Help?**

 

Can't find what you're looking for? Contact us at support@aivora.com

 

We're here to help! 🚀

 

---

 

*Own Dictionary Support Page v1.0*

*Last Updated: January 13, 2026*