ReframeMe Support
Contact
Email: sciker.singapore@gmail.com
About ReframeMe
ReframeMe helps you turn unhelpful thoughts into balanced perspectives using a structured cognitive reframing flow.
Frequently Asked Questions
1) How do I change the language?
Open Settings, go to Language, and select English, Simple English, or Sinhala.
2) Voice input is not working
- Make sure microphone permission is allowed for ReframeMe in your device settings.
- If speech recognition is not available on your device, try typing instead.
3) I do not receive reminders
- Make sure notifications are enabled for ReframeMe in your device settings.
- In the app, enable the reminder toggles and set a time.
- If you previously denied notification permissions, enable them and try again.
4) The reframe results are not in my language
- Confirm you selected the language in Settings.
- Try reframing again after switching language.
- If your device is offline, AI generation may fail.
5) The app says it failed to reframe
- Check your internet connection.
- Try again in a moment.
Troubleshooting Checklist
- Update to the latest version of the app.
- Restart the app.
- Verify permissions (microphone, notifications).
Feedback and Requests
Send feature requests and bug reports to:
sciker.singapore@gmail.com
If you are in crisis
ReframeMe is not a substitute for professional care. If you are in immediate danger or considering self-harm, contact local emergency services right away.
