WORDGENIUS SUPPORT
Contact
Email: ishankacostha@gmail.com
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Frequently Asked Questions
1) How do I change the app language?
Go to Settings > Language (or Language Selection) and choose “App Language”. Restarting the app may help apply changes instantly.
2) How do I change the search language?
Go to Settings > Language and choose “Search Language”. This affects the language of AI results.
3) Why are some features locked?
Some advanced AI features are available with Premium. Free users will see an upgrade prompt when attempting to access Premium-only sections.
4) What does Premium include?
Premium may include:
- Advanced word details (synonyms, antonyms, example sentences, etymology)
- Advanced expression details (similar expressions, origin, cultural context)
- Higher or unlimited usage limits (depending on your plan)
5) How do I restore my purchase?
Open the Premium screen and tap “Restore Purchase”. You must be signed into the same Apple ID used to purchase.
6) I’m not getting results. What can I do?
- Check your internet connection.
- Try a simpler query.
- If you enabled request protection (throttle/timeouts) in Advanced Settings, try disabling it temporarily.
- Close and reopen the app.
7) How do I save and view saved items?
Tap the bookmark icon on a word or expression result to save it. Open the Saved tab to view and tap any item to see full details.
8) Does the app work offline?
Saved content may be available offline. Some features require an internet connection.
9) How do I report a problem or request a feature?
Email us at ishankacostha@gmail.com with:
- Device model and iOS version
- App version
- Steps to reproduce
- Screenshots or screen recording (if possible)
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Troubleshooting
- App language not changing: ensure the selected language is supported, then perform a full app restart.
- Purchase issues: verify Apple ID, try Restore Purchase, and confirm subscriptions in iOS Settings.
