ashenishankacostha: December 2025

Saturday, December 13, 2025

QR CHECKING - SUPPORT AND HELP

Welcome to QR Checking Support

This page provides help and support information for QR Checking, a business check-in system using QR code technology.

Getting Started

Creating an Account:

1. Download and open the QR Checking app

2. Tap "Sign in with Apple" or "Sign in with Google"

3. Follow the authentication prompts

4. Your account will be created automatically

First-Time Setup:

1. After signing in, you'll see the home screen

2. Tap the "+" button to create your first business

3. Enter business details (name, type, address)

4. Configure optional fields if needed

5. Tap "Create Business" to save

Managing Businesses

Creating a Business:

1. Tap the "+" button on the home screen

2. Fill in the required information:

- Business Name

- Business Type

- Address

- Contact Number (optional)

- Email (optional)

- Website (optional)

3. Add custom fields using the toggle switches

4. Save your business

Editing a Business:

1. Open the business detail screen

2. Tap the edit icon in the top-right corner

3. Modify the information as needed

4. Save your changes

Deleting a Business:

1. Swipe left on a business in the home screen list

2. Tap the delete button

3. Confirm the deletion

Note: This will also delete all associated check-ins

Working with QR Codes

Viewing Your QR Code:

1. Tap on a business from the home screen

2. The QR Code tab displays your unique QR code

3. Visitors can scan this code to check in

Sharing Your QR Code:

1. On the business detail screen, tap the share button

2. The QR code will be saved as an image

3. Choose how to share (Messages, Email, AirDrop, etc.)

4. Recipients can save or scan the image

Accessing Web Check-In:

Each business has a unique web link for check-ins:

https://qrchecking-ad6d0.web.app?code=[YOUR_CODE]

Share this link with visitors who cannot scan the QR code

Managing Check-Ins

Viewing Check-Ins:

1. Open a business detail screen

2. Switch to the "Check-Ins" tab

3. See a list of all visitor check-ins

4. Active check-ins are shown with a green indicator

Check-In Details:

1. Tap on any check-in from the list

2. View complete visitor information

3. See check-in time, duration, and status

4. View any custom field responses

Checking Out a Visitor:

1. Open the check-in detail screen

2. Tap the "Check Out" button

3. The check-out time will be recorded

4. Duration will be calculated automatically

Deleting Check-Ins:

1. Open the check-in detail screen

2. Scroll to the bottom and tap "Delete Check-In"

3. Confirm the deletion

Visitor Check-In Process

For Visitors (Using QR Code):

1. Scan the business QR code with your device camera

2. You'll be directed to the web check-in page

3. Fill in your information (name, email, phone)

4. Add visit purpose and any notes

5. Complete custom fields if present

6. Tap "Check In" to submit

For Visitors (Using Web Link):

1. Open the provided check-in link

2. Follow the same process as QR code check-in

Notifications

Push Notification Setup:

1. When first opening the app, allow notifications

2. You'll receive alerts for new check-ins

3. Notifications show visitor name and business

Managing Notifications:

- Enable/disable in iOS Settings > QR Checking > Notifications

- Choose notification style and sounds

- Customize lock screen appearance

Troubleshooting

Cannot Sign In:

- Ensure you have an active internet connection

- Check if Apple/Google sign-in is working

- Try force-closing and reopening the app

- Update to the latest app version

QR Code Not Working:

- Ensure the QR code image is clear and well-lit

- Try increasing screen brightness

- Use the web link as an alternative

- Regenerate the QR code if needed

Check-Ins Not Appearing:

- Pull down on the check-ins list to refresh

- Verify internet connection

- Ensure you're viewing the correct business

- Check if the check-in was completed successfully

Push Notifications Not Received:

- Verify notifications are enabled in Settings

- Check internet connectivity

- Ensure the app is updated

- Try signing out and back in

App Crashes or Freezes:

- Force close and restart the app

- Restart your device

- Check for app updates

- Clear app cache if needed

Account and Data

Updating Profile:

Your profile information comes from your Apple or Google account and updates automatically.

Data Backup:

All data is automatically backed up to Firebase cloud storage. Your information is safe and accessible from any device.

Exporting Data:

Currently, data export is not available. Contact support if you need your data.

Deleting Your Account:

1. Go to Settings in the app

2. Tap "Delete Account"

3. Confirm deletion

4. All your data will be permanently removed

Privacy and Security

Data Protection:

- All data is encrypted in transit and at rest

- Only you can access your business and check-in data

- We never share your data with third parties

- Review our Privacy Policy for complete details

Security Best Practices:

- Keep your device OS updated

- Use secure passwords for Apple/Google accounts

- Don't share your QR codes publicly without consideration

- Regularly review your check-in data

System Requirements

iOS Requirements:

- iOS 12.0 or later

- iPhone, iPad, or iPod touch

- Internet connection required

Web Requirements:

- Modern web browser (Safari, Chrome, Firefox, Edge)

- JavaScript enabled

- Internet connection required

Supported Features:

- Apple Sign-In

- Google Sign-In

- Push notifications

- QR code generation

- Image sharing

- Cloud synchronization

Frequently Asked Questions

Q: Is QR Checking free to use?

A: Yes, QR Checking is completely free with no subscription fees.

Q: How many businesses can I create?

A: There is no limit on the number of businesses you can create.

Q: Can multiple people manage the same business?

A: Currently, each business is managed by the account that created it. Sharing features may be added in future updates.

Q: How long are check-in records stored?

A: Check-in records are stored indefinitely until you delete them or delete the business.

Q: Can visitors check out themselves?

A: Currently, only business owners can check out visitors. Self-checkout may be added in the future.

Q: Does the app work offline?

A: The app requires an internet connection to sync data. Some features may have limited offline functionality.

Q: Can I customize the check-in form?

A: Yes, you can add custom fields when creating or editing a business.

Q: Is my data secure?

A: Yes, all data is encrypted and stored securely using Google Firebase services.

Contact Support

If you need additional help or have questions not covered here:

Email Support: [Your support email]

Response Time: Within 24-48 hours

Website: https://qrchecking-ad6d0.web.app

Bug Reports:

Please include:

- Device model and iOS version

- Detailed description of the issue

- Steps to reproduce the problem

- Screenshots if applicable

Feature Requests:

We welcome your suggestions for new features and improvements. Send your ideas to our support email.

Feedback:

Your feedback helps us improve QR Checking. Please share your experience and suggestions.

Version Information

Current Version: 1.0.0

Last Updated: December 13, 2025

Updates and Improvements:

Check the App Store for the latest version and release notes.

Legal Information

Developer: Aivora

Thank you for using QR Checking!

Last Updated: December 13, 2025

Introduction

This Privacy Policy describes how QR Checking ("we", "our", or "the app") collects, uses, and shares information about you when you use our mobile application and web services.

By using QR Checking, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information:

- Name and email address (collected during account registration)

- Phone number (optional, provided during check-in)

- Profile photo (if using Google Sign-In or Apple Sign-In)

Business Information:

- Business name, type, and address

- Business contact information

- Custom field data as configured by business owners

Check-In Data:

- Visitor name and contact information

- Check-in and check-out timestamps

- Visit purpose and notes

- Custom field responses

Technical Information:

- Device type and operating system

- App usage statistics

- Push notification tokens

- IP addresses and browser information (web version)

How We Use Your Information

We use the collected information for the following purposes:

Account Management:

- Create and maintain user accounts

- Authenticate users via Apple Sign-In or Google Sign-In

- Provide access to app features and services

Business Operations:

- Enable creation and management of business locations

- Generate and display QR codes

- Process visitor check-ins and check-outs

- Store and retrieve check-in history

Communication:

- Send push notifications for new check-ins

- Provide customer support

- Send important updates about the service

Service Improvement:

- Analyze app usage patterns

- Improve user experience

- Fix bugs and technical issues

- Develop new features

Data Storage and Security

Cloud Storage:

All data is stored securely using Firebase services provided by Google, including:

- Firebase Authentication for user accounts

- Cloud Firestore for data storage

- Firebase Storage for file uploads

- Firebase Cloud Messaging for notifications

Security Measures:

- All data transmitted between your device and our servers is encrypted using SSL/TLS

- User authentication is required to access personal data

- Business data is only accessible to the account owner who created it

- Regular security updates and monitoring

Data Retention:

- Account data is retained while your account is active

- Check-in records are retained as long as the associated business exists

- You may request deletion of your data at any time

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share information in the following circumstances:

Service Providers:

- Google Firebase for hosting and data storage

- Apple and Google for authentication services

Legal Requirements:

- When required by law or legal process

- To protect our rights, privacy, safety, or property

- To prevent fraud or security issues

Business Transfers:

- In connection with any merger, sale, or transfer of assets

Your Rights and Choices

Access and Update:

You can access and update your account information within the app at any time.

Data Deletion:

You may request deletion of your account and all associated data by contacting us at the support email.

Push Notifications:

You can disable push notifications through your device settings at any time.

Account Deletion:

You can delete your account from within the app, which will remove all your data from our servers.

Third-Party Services

The app uses the following third-party services:

Firebase (Google):

Subject to Google's Privacy Policy

https://policies.google.com/privacy

Apple Sign-In:

Subject to Apple's Privacy Policy

https://www.apple.com/legal/privacy/

Google Sign-In:

Subject to Google's Privacy Policy

https://policies.google.com/privacy

Children's Privacy

QR Checking is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using QR Checking, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us:

Email: [Your support email]

Website: https://qrchecking-ad6d0.web.app

Data Protection Officer

For questions specifically about data protection and privacy:

Email: [Your data protection email]

Your Consent

By using QR Checking, you consent to this Privacy Policy and agree to its terms.

Monday, December 8, 2025

# QR Survey Platform - Support & Help Center

**Welcome to QR Survey Platform Support!**

We're here to help you create, distribute, and manage your surveys effectively.

---

## Quick Start Guide

### Getting Started

1. **Sign Up**: Create an account using email, Google, or Apple Sign-In

2. **Create Survey**: Tap the "+" button and add your questions

3. **Generate QR**: Save your survey to get a unique QR code

4. **Share**: Share the QR code or direct link with respondents

5. **Analyze**: View real-time responses and analytics

### First Survey in 5 Minutes

1. Open the app and sign in

2. Tap "New Survey"

3. Enter a title (e.g., "Customer Feedback")

4. Add 3-5 questions using different types

5. Save and share your QR code!

---

## Frequently Asked Questions (FAQs)

### Account & Login

**Q: How do I create an account?**

A: Tap "Sign Up" and choose:

- Email and password

- Sign in with Google

- Sign in with Apple

**Q: I forgot my password. What should I do?**

A: On the login screen, tap "Forgot Password" and enter your email. You'll receive a password reset link.

**Q: Can I use the app without an account?**

A: You need an account to create surveys, but respondents can take surveys without signing up.

**Q: How do I change my email address?**

A: Go to Settings > Account > Email and follow the verification steps.

**Q: How do I delete my account?**

A: Settings > Account > Delete Account. Note: This permanently deletes all your surveys and data.

### Creating Surveys

**Q: What question types are available?**

A: We support:

- Multiple Choice (select multiple options)

- Single Choice (select one option)

- Text Input (short or long answers)

- Rating Scale (1-5 or 1-10 stars)

- Yes/No questions

- Likert Scale (Strongly Disagree to Strongly Agree)

**Q: How many questions can I add?**

A: There's no fixed limit, but we recommend 5-15 questions for best response rates.

**Q: Can I add images to questions?**

A: Yes! Tap the image icon when creating a question to upload from your photo library.

**Q: Can I edit a survey after publishing?**

A: Yes, but note that changes will apply to new responses. Existing responses remain unchanged.

**Q: Is the survey description required?**

A: No, the description is optional. You can leave it blank if you prefer.

**Q: Can I duplicate a survey?**

A: Yes! Long-press on any survey and select "Duplicate" to create a copy.

**Q: How do I delete a survey?**

A: Tap on the survey > Menu (three dots) > Delete Survey. This will permanently delete all responses.

### Sharing & Distribution

**Q: How do I share my survey?**

A: After creating a survey, you can:

- Share the QR code image

- Copy and share the direct link

- Save QR code to your photo library

- Share via messaging apps or email

**Q: Can people take the survey without the app?**

A: Yes! The survey link works in any web browser on mobile or desktop.

**Q: How long is the survey link valid?**

A: Survey links are permanent and valid as long as the survey exists.

**Q: Can I print the QR code?**

A: Absolutely! Save the QR code and print it for events, posters, or handouts.

**Q: Can I limit who can access my survey?**

A: Currently, anyone with the link or QR code can access your survey. Private surveys are coming soon!

### Taking Surveys

**Q: Do I need an account to respond to a survey?**

A: No! Respondents can take surveys without creating an account.

**Q: Can I edit my survey response after submitting?**

A: No, responses are final once submitted. Make sure to review before submitting.

**Q: Why are some fields required?**

A: Survey creators can mark questions as required. You must answer these to submit.

**Q: Can I take the same survey multiple times?**

A: Yes, unless the survey creator has enabled single-response restrictions (coming soon).

**Q: What if I accidentally close the survey?**

A: Don't worry! Just scan the QR code again or use the link. Your progress isn't saved, so start fresh.

### Viewing Results

**Q: How do I view survey responses?**

A: Tap on any survey > "View Responses" to see all submissions.

**Q: Can I see real-time responses?**

A: Yes! Pull to refresh on the responses screen to see the latest submissions.

**Q: Can I export survey data?**

A: Yes! Go to Survey Details > Export > Choose CSV or JSON format.

**Q: What analytics are available?**

A: View:

- Total responses

- Response rate over time

- Question-by-question breakdown

- Text response summaries

- Average ratings

**Q: Can I delete individual responses?**

A: Yes, swipe left on any response and tap "Delete".

**Q: Can respondents see other people's answers?**

A: No, responses are private and only visible to the survey creator.

### Technical Issues

**Q: The app is crashing. What should I do?**

A: Try these steps:

1. Force close and reopen the app

2. Check for app updates in the App Store

3. Restart your device

4. Reinstall the app (your data is saved in the cloud)

**Q: I can't save my survey.**

A: Check:

- Internet connection is stable

- All required fields are filled

- You're signed in to your account

- Try again after a few seconds

**Q: QR codes aren't generating.**

A: Ensure:

- Survey has been saved successfully

- Internet connection is active

- Try pulling to refresh

**Q: Images aren't uploading.**

A: Check:

- Photo library permissions (Settings > Privacy > Photos)

- Image size (max 10MB recommended)

- Internet connection

- Available storage space

**Q: Push notifications aren't working.**

A: Go to Settings > Notifications and enable:

- Allow Notifications

- Response Notifications

- Also check device settings

**Q: The app is loading slowly.**

A: Try:

- Close other apps

- Check internet speed

- Clear app cache (Settings > Storage)

- Update to the latest version

**Q: Web version not working properly.**

A: Use a modern browser:

- Chrome, Safari, Firefox, or Edge

- Clear browser cache

- Enable JavaScript

- Check if firewall is blocking the site

### Privacy & Security

**Q: Is my data secure?**

A: Yes! We use:

- Encrypted connections (HTTPS/SSL)

- Google Firebase security

- Industry-standard authentication

- Regular security updates

**Q: Who can see my surveys?**

A: Only you can see your created surveys and their responses. Survey links are shareable but responses remain private to you.

**Q: Do you sell my data?**

A: No, we never sell user data. See our Privacy Policy for details.

**Q: Can I make my survey anonymous?**

A: Surveys are anonymous by default. We don't collect respondent email addresses unless you add that as a question.

**Q: How is my data backed up?**

A: All data is automatically backed up on Google Firebase cloud servers with 99.9% uptime.

### Ads & Monetization

**Q: Why do I see ads?**

A: Ads help us keep the app free. We show:

- Banner ads on some screens

- Occasional interstitial ads

- App open ads (limited frequency)

**Q: Can I remove ads?**

A: Premium ad-free version coming soon! Stay tuned for updates.

**Q: Are ads personalized?**

A: You can control ad personalization in your device settings (Settings > Privacy > Advertising).

### Pricing & Plans

**Q: Is QR Survey Platform free?**

A: Yes! The app is completely free to use with all core features.

**Q: Are there any limitations on the free version?**

A: Currently, no! All features are available to all users.

**Q: Will there be premium features?**

A: We're planning premium features like:

- Advanced analytics

- Custom branding

- Team collaboration

- Ad-free experience

- Priority support

---

## Feature Requests & Feedback

### Request New Features

We love hearing from you! Request features via:

- **Email**: feedback@aivoralab.com

- **In-App**: Settings > Send Feedback

- **Community**: Join our beta testing program

### Upcoming Features

- 📊 Advanced analytics and charts

- 👥 Team collaboration and sharing

- 🎨 Custom survey themes and branding

- 🔒 Password-protected surveys

- 📧 Email notifications for responses

- 📱 Response limits and scheduling

- 🌍 Multi-language support

- 📂 Survey folders and organization

---

## Contact Support

### Get Help

**Email**: support@aivoralab.com

**Response Time**: Within 24-48 hours

**Hours**: Monday-Friday, 9 AM - 6 PM PST

### When Contacting Support, Include:

- Your account email

- Device type and OS version

- App version (Settings > About)

- Description of the issue

- Screenshots (if applicable)

- Steps to reproduce the problem

### Report a Bug

**Email**: bugs@aivoralab.com

Please include:

- What you were trying to do

- What happened instead

- Error messages (if any)

- Device and app version

### Business Inquiries

**Email**: business@aivoralab.com

For:

- Enterprise solutions

- Custom integrations

- Partnership opportunities

- Bulk licensing

---

## Additional Resources

### Documentation

- **Privacy Policy**: https://qr-survey-platform.web.app/privacy

- **Terms of Service**: https://qr-survey-platform.web.app/terms

- **API Documentation**: Coming soon

### Tutorials & Guides

- Getting Started Video Tutorial (coming soon)

- Best Practices for Survey Design

- How to Increase Response Rates

- QR Code Marketing Tips

### Community

- **Twitter**: @QRSurveyPlatform

- **Instagram**: @qrsurveyplatform

- **LinkedIn**: QR Survey Platform

### Updates

- Check the App Store for the latest version

- Enable auto-updates for automatic improvements

- Follow us on social media for announcements

---

## System Requirements

### iOS Requirements

- iOS 12.0 or later

- iPhone, iPad, and iPod touch compatible

- Internet connection required

### Web Requirements

- Modern web browser (Chrome, Safari, Firefox, Edge)

- JavaScript enabled

- Stable internet connection

- Minimum screen resolution: 320px width

### Recommended Specifications

- iOS 14.0 or later for best experience

- 50MB free storage space

- Wi-Fi or 4G/5G connection for media uploads

---

## Troubleshooting Tips

### General Troubleshooting Steps

1. ✅ Check internet connection

2. ✅ Update to latest app version

3. ✅ Restart the app

4. ✅ Restart your device

5. ✅ Check device storage space

6. ✅ Verify account login status

7. ✅ Clear app cache (Settings > Storage)

8. ✅ Reinstall the app (data is cloud-saved)

### Common Error Messages

**"Network Error"**

- Check internet connection

- Try switching between Wi-Fi and cellular

- Disable VPN temporarily

**"Authentication Failed"**

- Sign out and sign back in

- Check email/password

- Reset password if needed

**"Upload Failed"**

- Check file size (max 10MB)

- Verify storage permissions

- Try a different image format

**"Survey Not Found"**

- Link may be incorrect

- Survey may have been deleted

- Try refreshing the page

---

## Legal & Compliance

### Data Protection

- GDPR compliant

- CCPA compliant

- Regular security audits

- Encrypted data storage

### Accessibility

- VoiceOver support (iOS)

- Dynamic text sizing

- High contrast mode

- Keyboard navigation (web)

---

## Thank You!

Thank you for choosing QR Survey Platform. We're constantly working to improve your experience.

**Have questions not answered here?**

**Love the app?**

Rate us on the App Store! ⭐⭐⭐⭐⭐

---

**Last Updated**: December 9, 2025

**App Version**: 1.0.0

**Support Document Version**: 1.0

# Privacy Policy for QR Survey Platform

**Last Updated**: December 9, 2025

## Introduction

QR Survey Platform ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application and web platform.

## Information We Collect

### 1. Information You Provide Directly

**Account Information:**

- Email address (when signing up)

- Display name (optional)

- Profile information (optional)

**Survey Content:**

- Survey titles and descriptions

- Questions and answer options you create

- Survey responses submitted by participants

- Custom images or media uploaded to surveys

### 2. Automatically Collected Information

**Usage Data:**

- App interactions and features used

- Survey creation and response statistics

- Device type and operating system

- App version and crash reports

**Analytics Data:**

- Firebase Analytics data (aggregated and anonymized)

- General usage patterns

- Performance metrics

### 3. Information from Third-Party Services

**Authentication Services:**

- Google Sign-In: Email, name, profile picture

- Apple Sign-In: Email, name (if provided)

**Firebase Services:**

- Authentication tokens

- Cloud storage metadata

- Database queries and operations

## How We Use Your Information

We use the collected information for:

1. **Service Delivery:**

- Creating and managing your account

- Enabling survey creation and distribution

- Storing and displaying survey responses

- Generating QR codes for surveys

2. **App Improvement:**

- Analyzing usage patterns

- Fixing bugs and crashes

- Improving user experience

- Developing new features

3. **Communication:**

- Sending important service updates

- Responding to support requests

- Notifying you of survey responses (if enabled)

4. **Security:**

- Protecting against fraud and abuse

- Ensuring data integrity

- Maintaining app security

## Data Storage and Security

### Storage Location

Your data is stored securely on Google Firebase infrastructure:

- **Firestore Database**: Survey data and responses

- **Firebase Storage**: Uploaded images and media

- **Firebase Authentication**: Account credentials

### Security Measures

- End-to-end encryption for data transmission

- Secure authentication protocols

- Regular security updates

- Access controls and permissions

### Data Retention

- **Active Accounts**: Data retained while your account is active

- **Deleted Accounts**: Data deleted within 30 days of account deletion

- **Survey Responses**: Retained as long as the survey exists

- **Analytics Data**: Aggregated data retained for up to 26 months

## Data Sharing and Disclosure

### We Do NOT Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

### Limited Sharing

We may share data only in these circumstances:

1. **Service Providers:**

- Google Firebase (cloud hosting and services)

- Google AdMob (advertising, anonymized)

- Cloud Functions (automated processes)

2. **Legal Requirements:**

- Compliance with applicable laws

- Response to legal processes

- Protection of our rights and safety

3. **Survey Participants:**

- Survey creators can view responses to their surveys

- Survey data shared according to survey privacy settings

## Your Rights and Choices

### Access and Control

You have the right to:

- Access your personal data

- Update or correct your information

- Delete your account and associated data

- Export your survey data

- Opt-out of analytics (in app settings)

### How to Exercise Your Rights

- **In-App**: Settings > Account > Privacy Settings

- **Email**: support@aivoralab.com

- **Response Time**: Within 30 days

### Data Portability

You can export your survey data at any time:

1. Go to Settings > Data Export

2. Select surveys to export

3. Download as JSON or CSV format

## Third-Party Services

Our app integrates with:

### Google Services

- **Firebase**: Authentication, database, storage, analytics

- **Google Sign-In**: OAuth authentication

- **AdMob**: Advertisement display

- Privacy Policy: https://policies.google.com/privacy

### Apple Services

- **Sign in with Apple**: Authentication

- Privacy Policy: https://www.apple.com/legal/privacy/

These services have their own privacy policies and data practices.

## Advertising

### AdMob Integration

We use Google AdMob to display advertisements:

- Banner ads on certain screens

- Interstitial ads between actions

- App open ads on launch

### Ad Personalization

- You can opt-out of personalized ads in device settings

- iOS: Settings > Privacy > Apple Advertising

- Android: Settings > Google > Ads

### Data Used for Ads

- Device identifiers (anonymized)

- General location (country level)

- App usage patterns

- No personally identifiable information

## Children's Privacy

QR Survey Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.

## International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

- Google Cloud Platform's data protection measures

- Compliance with GDPR and other privacy regulations

- Standard contractual clauses

## Cookies and Tracking

### Web Platform

Our web platform uses:

- **Essential Cookies**: For authentication and session management

- **Analytics Cookies**: Firebase Analytics (can be disabled)

- **Preference Cookies**: To remember your settings

### Mobile App

- No traditional cookies used

- Local storage for app preferences

- Firebase Analytics SDK for usage tracking

## Changes to This Privacy Policy

We may update this privacy policy periodically. Changes will be posted:

- In the app (Settings > Privacy Policy)

- On our website

- Via email notification for significant changes

Continued use of the app after changes indicates acceptance of the updated policy.

## Your California Privacy Rights (CCPA)

California residents have additional rights:

- Right to know what data is collected

- Right to delete personal information

- Right to opt-out of data sales (we don't sell data)

- Right to non-discrimination

## European Privacy Rights (GDPR)

EU/EEA residents have the right to:

- Access personal data

- Rectify inaccurate data

- Erase data ("right to be forgotten")

- Restrict processing

- Data portability

- Object to processing

- Withdraw consent

**Legal Basis for Processing:**

- Contract performance (providing the service)

- Legitimate interests (app improvement)

- Consent (optional features)

## Data Breach Notification

In the event of a data breach:

1. We will investigate and assess the impact

2. Notify affected users within 72 hours

3. Report to relevant authorities as required

4. Take steps to prevent future breaches

## Contact Information

### Privacy Questions

For privacy-related inquiries:

- **Email**: privacy@aivoralab.com

- **Support**: support@aivoralab.com

- **Website**: https://qr-survey-platform.web.app/privacy

### Data Protection Officer

For GDPR-related matters:

- **Email**: dpo@aivoralab.com

### Mailing Address

Aivora Lab

[Your Company Address]

[City, State, ZIP Code]

### Response Time

We aim to respond to all privacy inquiries within 30 days.

## Consent

By using QR Survey Platform, you consent to:

- Collection and use of information as described

- Data processing by Firebase and third-party services

- Transfer of data to other countries for processing

- Use of cookies and similar technologies

You can withdraw consent at any time by:

- Deleting your account

- Contacting us at support@aivoralab.com

- Adjusting privacy settings in the app

## Additional Resources

- **Terms of Service**: https://qr-survey-platform.web.app/terms

- **Support Center**: https://qr-survey-platform.web.app/support

- **Firebase Privacy**: https://firebase.google.com/support/privacy

- **Google Privacy**: https://policies.google.com/privacy

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**Effective Date**: December 9, 2025

**Version**: 1.0

This privacy policy is subject to change. Please review it periodically for updates.