# QR Survey Platform - Support & Help Center
**Welcome to QR Survey Platform Support!**
We're here to help you create, distribute, and manage your surveys effectively.
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## Quick Start Guide
### Getting Started
1. **Sign Up**: Create an account using email, Google, or Apple Sign-In
2. **Create Survey**: Tap the "+" button and add your questions
3. **Generate QR**: Save your survey to get a unique QR code
4. **Share**: Share the QR code or direct link with respondents
5. **Analyze**: View real-time responses and analytics
### First Survey in 5 Minutes
1. Open the app and sign in
2. Tap "New Survey"
3. Enter a title (e.g., "Customer Feedback")
4. Add 3-5 questions using different types
5. Save and share your QR code!
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## Frequently Asked Questions (FAQs)
### Account & Login
**Q: How do I create an account?**
A: Tap "Sign Up" and choose:
- Email and password
- Sign in with Google
- Sign in with Apple
**Q: I forgot my password. What should I do?**
A: On the login screen, tap "Forgot Password" and enter your email. You'll receive a password reset link.
**Q: Can I use the app without an account?**
A: You need an account to create surveys, but respondents can take surveys without signing up.
**Q: How do I change my email address?**
A: Go to Settings > Account > Email and follow the verification steps.
**Q: How do I delete my account?**
A: Settings > Account > Delete Account. Note: This permanently deletes all your surveys and data.
### Creating Surveys
**Q: What question types are available?**
A: We support:
- Multiple Choice (select multiple options)
- Single Choice (select one option)
- Text Input (short or long answers)
- Rating Scale (1-5 or 1-10 stars)
- Yes/No questions
- Likert Scale (Strongly Disagree to Strongly Agree)
**Q: How many questions can I add?**
A: There's no fixed limit, but we recommend 5-15 questions for best response rates.
**Q: Can I add images to questions?**
A: Yes! Tap the image icon when creating a question to upload from your photo library.
**Q: Can I edit a survey after publishing?**
A: Yes, but note that changes will apply to new responses. Existing responses remain unchanged.
**Q: Is the survey description required?**
A: No, the description is optional. You can leave it blank if you prefer.
**Q: Can I duplicate a survey?**
A: Yes! Long-press on any survey and select "Duplicate" to create a copy.
**Q: How do I delete a survey?**
A: Tap on the survey > Menu (three dots) > Delete Survey. This will permanently delete all responses.
### Sharing & Distribution
**Q: How do I share my survey?**
A: After creating a survey, you can:
- Share the QR code image
- Copy and share the direct link
- Save QR code to your photo library
- Share via messaging apps or email
**Q: Can people take the survey without the app?**
A: Yes! The survey link works in any web browser on mobile or desktop.
**Q: How long is the survey link valid?**
A: Survey links are permanent and valid as long as the survey exists.
**Q: Can I print the QR code?**
A: Absolutely! Save the QR code and print it for events, posters, or handouts.
**Q: Can I limit who can access my survey?**
A: Currently, anyone with the link or QR code can access your survey. Private surveys are coming soon!
### Taking Surveys
**Q: Do I need an account to respond to a survey?**
A: No! Respondents can take surveys without creating an account.
**Q: Can I edit my survey response after submitting?**
A: No, responses are final once submitted. Make sure to review before submitting.
**Q: Why are some fields required?**
A: Survey creators can mark questions as required. You must answer these to submit.
**Q: Can I take the same survey multiple times?**
A: Yes, unless the survey creator has enabled single-response restrictions (coming soon).
**Q: What if I accidentally close the survey?**
A: Don't worry! Just scan the QR code again or use the link. Your progress isn't saved, so start fresh.
### Viewing Results
**Q: How do I view survey responses?**
A: Tap on any survey > "View Responses" to see all submissions.
**Q: Can I see real-time responses?**
A: Yes! Pull to refresh on the responses screen to see the latest submissions.
**Q: Can I export survey data?**
A: Yes! Go to Survey Details > Export > Choose CSV or JSON format.
**Q: What analytics are available?**
A: View:
- Total responses
- Response rate over time
- Question-by-question breakdown
- Text response summaries
- Average ratings
**Q: Can I delete individual responses?**
A: Yes, swipe left on any response and tap "Delete".
**Q: Can respondents see other people's answers?**
A: No, responses are private and only visible to the survey creator.
### Technical Issues
**Q: The app is crashing. What should I do?**
A: Try these steps:
1. Force close and reopen the app
2. Check for app updates in the App Store
3. Restart your device
4. Reinstall the app (your data is saved in the cloud)
**Q: I can't save my survey.**
A: Check:
- Internet connection is stable
- All required fields are filled
- You're signed in to your account
- Try again after a few seconds
**Q: QR codes aren't generating.**
A: Ensure:
- Survey has been saved successfully
- Internet connection is active
- Try pulling to refresh
**Q: Images aren't uploading.**
A: Check:
- Photo library permissions (Settings > Privacy > Photos)
- Image size (max 10MB recommended)
- Internet connection
- Available storage space
**Q: Push notifications aren't working.**
A: Go to Settings > Notifications and enable:
- Allow Notifications
- Response Notifications
- Also check device settings
**Q: The app is loading slowly.**
A: Try:
- Close other apps
- Check internet speed
- Clear app cache (Settings > Storage)
- Update to the latest version
**Q: Web version not working properly.**
A: Use a modern browser:
- Chrome, Safari, Firefox, or Edge
- Clear browser cache
- Enable JavaScript
- Check if firewall is blocking the site
### Privacy & Security
**Q: Is my data secure?**
A: Yes! We use:
- Encrypted connections (HTTPS/SSL)
- Google Firebase security
- Industry-standard authentication
- Regular security updates
**Q: Who can see my surveys?**
A: Only you can see your created surveys and their responses. Survey links are shareable but responses remain private to you.
**Q: Do you sell my data?**
A: No, we never sell user data. See our Privacy Policy for details.
**Q: Can I make my survey anonymous?**
A: Surveys are anonymous by default. We don't collect respondent email addresses unless you add that as a question.
**Q: How is my data backed up?**
A: All data is automatically backed up on Google Firebase cloud servers with 99.9% uptime.
### Ads & Monetization
**Q: Why do I see ads?**
A: Ads help us keep the app free. We show:
- Banner ads on some screens
- Occasional interstitial ads
- App open ads (limited frequency)
**Q: Can I remove ads?**
A: Premium ad-free version coming soon! Stay tuned for updates.
**Q: Are ads personalized?**
A: You can control ad personalization in your device settings (Settings > Privacy > Advertising).
### Pricing & Plans
**Q: Is QR Survey Platform free?**
A: Yes! The app is completely free to use with all core features.
**Q: Are there any limitations on the free version?**
A: Currently, no! All features are available to all users.
**Q: Will there be premium features?**
A: We're planning premium features like:
- Advanced analytics
- Custom branding
- Team collaboration
- Ad-free experience
- Priority support
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## Feature Requests & Feedback
### Request New Features
We love hearing from you! Request features via:
- **Email**: feedback@aivoralab.com
- **In-App**: Settings > Send Feedback
- **Community**: Join our beta testing program
### Upcoming Features
- 📊 Advanced analytics and charts
- 👥 Team collaboration and sharing
- 🎨 Custom survey themes and branding
- 🔒 Password-protected surveys
- 📧 Email notifications for responses
- 📱 Response limits and scheduling
- 🌍 Multi-language support
- 📂 Survey folders and organization
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## Contact Support
### Get Help
**Email**: support@aivoralab.com
**Response Time**: Within 24-48 hours
**Hours**: Monday-Friday, 9 AM - 6 PM PST
### When Contacting Support, Include:
- Your account email
- Device type and OS version
- App version (Settings > About)
- Description of the issue
- Screenshots (if applicable)
- Steps to reproduce the problem
### Report a Bug
**Email**: bugs@aivoralab.com
Please include:
- What you were trying to do
- What happened instead
- Error messages (if any)
- Device and app version
### Business Inquiries
**Email**: business@aivoralab.com
For:
- Enterprise solutions
- Custom integrations
- Partnership opportunities
- Bulk licensing
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## Additional Resources
### Documentation
- **Privacy Policy**: https://qr-survey-platform.web.app/privacy
- **Terms of Service**: https://qr-survey-platform.web.app/terms
- **API Documentation**: Coming soon
### Tutorials & Guides
- Getting Started Video Tutorial (coming soon)
- Best Practices for Survey Design
- How to Increase Response Rates
- QR Code Marketing Tips
### Community
- **Twitter**: @QRSurveyPlatform
- **Instagram**: @qrsurveyplatform
- **LinkedIn**: QR Survey Platform
### Updates
- Check the App Store for the latest version
- Enable auto-updates for automatic improvements
- Follow us on social media for announcements
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## System Requirements
### iOS Requirements
- iOS 12.0 or later
- iPhone, iPad, and iPod touch compatible
- Internet connection required
### Web Requirements
- Modern web browser (Chrome, Safari, Firefox, Edge)
- JavaScript enabled
- Stable internet connection
- Minimum screen resolution: 320px width
### Recommended Specifications
- iOS 14.0 or later for best experience
- 50MB free storage space
- Wi-Fi or 4G/5G connection for media uploads
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## Troubleshooting Tips
### General Troubleshooting Steps
1. ✅ Check internet connection
2. ✅ Update to latest app version
3. ✅ Restart the app
4. ✅ Restart your device
5. ✅ Check device storage space
6. ✅ Verify account login status
7. ✅ Clear app cache (Settings > Storage)
8. ✅ Reinstall the app (data is cloud-saved)
### Common Error Messages
**"Network Error"**
- Check internet connection
- Try switching between Wi-Fi and cellular
- Disable VPN temporarily
**"Authentication Failed"**
- Sign out and sign back in
- Check email/password
- Reset password if needed
**"Upload Failed"**
- Check file size (max 10MB)
- Verify storage permissions
- Try a different image format
**"Survey Not Found"**
- Link may be incorrect
- Survey may have been deleted
- Try refreshing the page
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## Legal & Compliance
### Data Protection
- GDPR compliant
- CCPA compliant
- Regular security audits
- Encrypted data storage
### Accessibility
- VoiceOver support (iOS)
- Dynamic text sizing
- High contrast mode
- Keyboard navigation (web)
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## Thank You!
Thank you for choosing QR Survey Platform. We're constantly working to improve your experience.
**Have questions not answered here?**
Contact us anytime: support@aivoralab.com
**Love the app?**
Rate us on the App Store! ⭐⭐⭐⭐⭐
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**Last Updated**: December 9, 2025
**App Version**: 1.0.0
**Support Document Version**: 1.0
