# Privacy Policy for QR Survey Platform
**Last Updated**: December 9, 2025
## Introduction
QR Survey Platform ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application and web platform.
## Information We Collect
### 1. Information You Provide Directly
**Account Information:**
- Email address (when signing up)
- Display name (optional)
- Profile information (optional)
**Survey Content:**
- Survey titles and descriptions
- Questions and answer options you create
- Survey responses submitted by participants
- Custom images or media uploaded to surveys
### 2. Automatically Collected Information
**Usage Data:**
- App interactions and features used
- Survey creation and response statistics
- Device type and operating system
- App version and crash reports
**Analytics Data:**
- Firebase Analytics data (aggregated and anonymized)
- General usage patterns
- Performance metrics
### 3. Information from Third-Party Services
**Authentication Services:**
- Google Sign-In: Email, name, profile picture
- Apple Sign-In: Email, name (if provided)
**Firebase Services:**
- Authentication tokens
- Cloud storage metadata
- Database queries and operations
## How We Use Your Information
We use the collected information for:
1. **Service Delivery:**
- Creating and managing your account
- Enabling survey creation and distribution
- Storing and displaying survey responses
- Generating QR codes for surveys
2. **App Improvement:**
- Analyzing usage patterns
- Fixing bugs and crashes
- Improving user experience
- Developing new features
3. **Communication:**
- Sending important service updates
- Responding to support requests
- Notifying you of survey responses (if enabled)
4. **Security:**
- Protecting against fraud and abuse
- Ensuring data integrity
- Maintaining app security
## Data Storage and Security
### Storage Location
Your data is stored securely on Google Firebase infrastructure:
- **Firestore Database**: Survey data and responses
- **Firebase Storage**: Uploaded images and media
- **Firebase Authentication**: Account credentials
### Security Measures
- End-to-end encryption for data transmission
- Secure authentication protocols
- Regular security updates
- Access controls and permissions
### Data Retention
- **Active Accounts**: Data retained while your account is active
- **Deleted Accounts**: Data deleted within 30 days of account deletion
- **Survey Responses**: Retained as long as the survey exists
- **Analytics Data**: Aggregated data retained for up to 26 months
## Data Sharing and Disclosure
### We Do NOT Sell Your Data
We do not sell, trade, or rent your personal information to third parties.
### Limited Sharing
We may share data only in these circumstances:
1. **Service Providers:**
- Google Firebase (cloud hosting and services)
- Google AdMob (advertising, anonymized)
- Cloud Functions (automated processes)
2. **Legal Requirements:**
- Compliance with applicable laws
- Response to legal processes
- Protection of our rights and safety
3. **Survey Participants:**
- Survey creators can view responses to their surveys
- Survey data shared according to survey privacy settings
## Your Rights and Choices
### Access and Control
You have the right to:
- Access your personal data
- Update or correct your information
- Delete your account and associated data
- Export your survey data
- Opt-out of analytics (in app settings)
### How to Exercise Your Rights
- **In-App**: Settings > Account > Privacy Settings
- **Email**: support@aivoralab.com
- **Response Time**: Within 30 days
### Data Portability
You can export your survey data at any time:
1. Go to Settings > Data Export
2. Select surveys to export
3. Download as JSON or CSV format
## Third-Party Services
Our app integrates with:
### Google Services
- **Firebase**: Authentication, database, storage, analytics
- **Google Sign-In**: OAuth authentication
- **AdMob**: Advertisement display
- Privacy Policy: https://policies.google.com/privacy
### Apple Services
- **Sign in with Apple**: Authentication
- Privacy Policy: https://www.apple.com/legal/privacy/
These services have their own privacy policies and data practices.
## Advertising
### AdMob Integration
We use Google AdMob to display advertisements:
- Banner ads on certain screens
- Interstitial ads between actions
- App open ads on launch
### Ad Personalization
- You can opt-out of personalized ads in device settings
- iOS: Settings > Privacy > Apple Advertising
- Android: Settings > Google > Ads
### Data Used for Ads
- Device identifiers (anonymized)
- General location (country level)
- App usage patterns
- No personally identifiable information
## Children's Privacy
QR Survey Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately.
## International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:
- Google Cloud Platform's data protection measures
- Compliance with GDPR and other privacy regulations
- Standard contractual clauses
## Cookies and Tracking
### Web Platform
Our web platform uses:
- **Essential Cookies**: For authentication and session management
- **Analytics Cookies**: Firebase Analytics (can be disabled)
- **Preference Cookies**: To remember your settings
### Mobile App
- No traditional cookies used
- Local storage for app preferences
- Firebase Analytics SDK for usage tracking
## Changes to This Privacy Policy
We may update this privacy policy periodically. Changes will be posted:
- In the app (Settings > Privacy Policy)
- On our website
- Via email notification for significant changes
Continued use of the app after changes indicates acceptance of the updated policy.
## Your California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what data is collected
- Right to delete personal information
- Right to opt-out of data sales (we don't sell data)
- Right to non-discrimination
Contact us to exercise these rights: support@aivoralab.com
## European Privacy Rights (GDPR)
EU/EEA residents have the right to:
- Access personal data
- Rectify inaccurate data
- Erase data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
**Legal Basis for Processing:**
- Contract performance (providing the service)
- Legitimate interests (app improvement)
- Consent (optional features)
## Data Breach Notification
In the event of a data breach:
1. We will investigate and assess the impact
2. Notify affected users within 72 hours
3. Report to relevant authorities as required
4. Take steps to prevent future breaches
## Contact Information
### Privacy Questions
For privacy-related inquiries:
- **Email**: privacy@aivoralab.com
- **Support**: support@aivoralab.com
- **Website**: https://qr-survey-platform.web.app/privacy
### Data Protection Officer
For GDPR-related matters:
- **Email**: dpo@aivoralab.com
### Mailing Address
Aivora Lab
[Your Company Address]
[City, State, ZIP Code]
### Response Time
We aim to respond to all privacy inquiries within 30 days.
## Consent
By using QR Survey Platform, you consent to:
- Collection and use of information as described
- Data processing by Firebase and third-party services
- Transfer of data to other countries for processing
- Use of cookies and similar technologies
You can withdraw consent at any time by:
- Deleting your account
- Contacting us at support@aivoralab.com
- Adjusting privacy settings in the app
## Additional Resources
- **Terms of Service**: https://qr-survey-platform.web.app/terms
- **Support Center**: https://qr-survey-platform.web.app/support
- **Firebase Privacy**: https://firebase.google.com/support/privacy
- **Google Privacy**: https://policies.google.com/privacy
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**Effective Date**: December 9, 2025
**Version**: 1.0
This privacy policy is subject to change. Please review it periodically for updates.
