Support Page
Homeplug Pro Support
Welcome to Homeplug Pro support. We're here to help you with any questions or issues you may encounter.
Getting Started
For EV Drivers:
- Download and install the Homeplug Pro app
- Create an account with your email
- Complete your profile
- Search for nearby charging stations
- Book a charging session
- Arrive at the station and start charging
For Station Hosts:
- Create an account or sign in
- Tap "Become a Host" in your profile
- List your charging station
- Add photos and station details
- Set your availability and pricing
- Accept bookings and start earning
Frequently Asked Questions
Account & Profile
Q: How do I create an account? A: Download the app and tap "Sign Up." Enter your email, name, phone number, and choose your role (EV Owner or Host).
Q: Can I switch between driver and host roles? A: Yes! You can enroll as a host from your profile settings while maintaining access to booking features.
Q: How do I reset my password? A: Tap "Forgot Password" on the login screen and follow the email instructions.
Q: How do I update my profile information? A: Go to Profile > Edit Profile to update your details.
For Drivers
Q: How do I find charging stations? A: Use the map view or search function to find stations near you. Apply filters for connector type, price, and availability.
Q: How do I book a charging session? A: Select a station, choose your dates and times, review the details, and confirm your booking.
Q: Can I cancel a booking? A: Yes, you can cancel from your Bookings page. Cancellation policies vary by host.
Q: How do I pay for charging sessions? A: Add a payment method in your profile. Payments are processed automatically after your session.
Q: What if I have issues during charging? A: Contact the host directly through in-app chat or reach out to support at ishankacostha@gmail.com
Q: Can I leave a review? A: Yes, after each session you can rate and review the charging station and host.
For Hosts
Q: What equipment do I need to list my station? A: You need a Level 2 home charging station with a standard connector.
Q: How do I set my pricing? A: When listing your station, you can set hourly or daily rates. You can adjust pricing anytime in your station settings.
Q: How do I manage my availability? A: Use the calendar in your station listing to block dates when you're unavailable.
Q: When do I receive payment? A: Payments are processed after each completed session and transferred to your account within 3-5 business days.
Q: What if a guest doesn't show up? A: Contact the guest through chat. If they don't respond, you can report a no-show through the booking details.
Q: Can I decline a booking request? A: Yes, you can accept or decline booking requests based on your preferences.
Q: How do I handle disputes? A: Contact support at ishankacostha@gmail.com with booking details. We'll mediate and help resolve the issue.
Payments & Billing
Q: What payment methods are accepted? A: We accept major credit cards, debit cards, and digital payment methods.
Q: Is my payment information secure? A: Yes, all payment information is encrypted and processed through secure payment gateways.
Q: How do I view my payment history? A: Go to Profile > Payment History to see all transactions.
Q: What are the service fees? A: Service fees vary based on your location and booking details. Fees are clearly shown before booking confirmation.
Safety & Trust
Q: How does Homeplug Pro verify users? A: All users verify their email addresses. Hosts provide additional documentation for station listings.
Q: What should I do if I feel unsafe? A: Contact support immediately at ishankacostha@gmail.com or call emergency services if needed. (+94772350923)
Q: How do I report inappropriate behavior? A: Use the "Report" button on user profiles or contact support with details.
Technical Issues
Q: The app isn't working properly. What should I do? A: Try closing and reopening the app, checking your internet connection, or reinstalling the app.
Q: I'm not receiving notifications. How do I fix this? A: Check your device notification settings and ensure Homeplug Pro has permission to send notifications.
Q: My location isn't accurate. What can I do? A: Enable location services in your device settings and ensure the app has location permission.
