Privacy Policy
Last Updated: October 21, 2025
Introduction
Homeplug Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
We collect information that you provide directly to us when you: • Create an account • List a charging station • Make or accept bookings • Communicate through our chat feature • Submit reviews and ratings • Contact customer support
Personal Information: • Name and email address • Phone number • Profile photo • Payment information • Location data • Device information
Charging Station Information: • Station address and location • Photos of charging equipment • Connector types and specifications • Availability and pricing • Station ratings and reviews
Usage Information: • Booking history • Search queries • App interactions • Communication logs • Device identifiers
How We Use Your Information
We use the collected information to: • Provide and maintain our services • Process bookings and payments • Facilitate communication between hosts and guests • Send notifications and updates • Improve user experience • Prevent fraud and enhance security • Comply with legal obligations • Send marketing communications (with your consent)
Information Sharing
We share your information only in the following circumstances:
With Other Users: • Hosts can see guest names, profiles, and booking details • Guests can see host names, profiles, and station information • Both parties can see chat messages and booking history
With Service Providers: • Payment processors • Cloud storage providers • Analytics services • Customer support tools
For Legal Reasons: • To comply with legal obligations • To protect our rights and safety • In response to lawful requests by public authorities
We never sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your information, including: • Encryption of data in transit and at rest • Secure authentication systems • Regular security assessments • Access controls and monitoring
Your Rights
You have the right to: • Access your personal information • Correct inaccurate data • Delete your account and data • Object to processing • Export your data • Withdraw consent
To exercise these rights, contact us at privacy@homeplug.com
Location Data
We collect location data to: • Show nearby charging stations • Provide directions • Verify station locations • Improve search results
You can disable location services in your device settings, but this may limit app functionality.
Push Notifications
We send push notifications for: • Booking confirmations and updates • Chat messages • Payment notifications • Promotional offers (with your consent)
You can disable notifications in your device settings.
Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. After account deletion, we may retain certain information for legal and safety purposes.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email.
Contact Us
If you have questions about this Privacy Policy, contact us at: • Email: ishankacostha@gmail.com • Mail: ishankacostha@gmail.com
