Support Page

Homeplug Pro Support

Welcome to Homeplug Pro support. We're here to help you with any questions or issues you may encounter.

Getting Started

For EV Drivers:

1. Download and install the Homeplug Pro app
2. Create an account with your email
3. Complete your profile
4. Search for nearby charging stations
5. Book a charging session
6. Arrive at the station and start charging

For Station Hosts:

1. Create an account or sign in
2. Tap "Become a Host" in your profile
3. List your charging station
4. Add photos and station details
5. Set your availability and pricing
6. Accept bookings and start earning

Frequently Asked Questions

Account & Profile

Q: How do I create an account? A: Download the app and tap "Sign Up." Enter your email, name, phone number, and choose your role (EV Owner or Host).

Q: Can I switch between driver and host roles? A: Yes! You can enroll as a host from your profile settings while maintaining access to booking features.

Q: How do I reset my password? A: Tap "Forgot Password" on the login screen and follow the email instructions.

Q: How do I update my profile information? A: Go to Profile > Edit Profile to update your details.

For Drivers

Q: How do I find charging stations? A: Use the map view or search function to find stations near you. Apply filters for connector type, price, and availability.

Q: How do I book a charging session? A: Select a station, choose your dates and times, review the details, and confirm your booking.

Q: Can I cancel a booking? A: Yes, you can cancel from your Bookings page. Cancellation policies vary by host.

Q: How do I pay for charging sessions? A: Add a payment method in your profile. Payments are processed automatically after your session.

Q: What if I have issues during charging? A: Contact the host directly through in-app chat or reach out to support at ishankacostha@gmail.com

Q: Can I leave a review? A: Yes, after each session you can rate and review the charging station and host.

For Hosts

Q: What equipment do I need to list my station? A: You need a Level 2 home charging station with a standard connector.

Q: How do I set my pricing? A: When listing your station, you can set hourly or daily rates. You can adjust pricing anytime in your station settings.

Q: How do I manage my availability? A: Use the calendar in your station listing to block dates when you're unavailable.

Q: When do I receive payment? A: Payments are processed after each completed session and transferred to your account within 3-5 business days.

Q: What if a guest doesn't show up? A: Contact the guest through chat. If they don't respond, you can report a no-show through the booking details.

Q: Can I decline a booking request? A: Yes, you can accept or decline booking requests based on your preferences.

Q: How do I handle disputes? A: Contact support at ishankacostha@gmail.com with booking details. We'll mediate and help resolve the issue.

Payments & Billing

Q: What payment methods are accepted? A: We accept major credit cards, debit cards, and digital payment methods.

Q: Is my payment information secure? A: Yes, all payment information is encrypted and processed through secure payment gateways.

Q: How do I view my payment history? A: Go to Profile > Payment History to see all transactions.

Q: What are the service fees? A: Service fees vary based on your location and booking details. Fees are clearly shown before booking confirmation.

Safety & Trust

Q: How does Homeplug Pro verify users? A: All users verify their email addresses. Hosts provide additional documentation for station listings.

Q: What should I do if I feel unsafe? A: Contact support immediately at  ishankacostha@gmail.com or call emergency services if needed. (+94772350923)

Q: How do I report inappropriate behavior? A: Use the "Report" button on user profiles or contact support with details.

Technical Issues

Q: The app isn't working properly. What should I do? A: Try closing and reopening the app, checking your internet connection, or reinstalling the app.

Q: I'm not receiving notifications. How do I fix this? A: Check your device notification settings and ensure Homeplug Pro has permission to send notifications.

Q: My location isn't accurate. What can I do? A: Enable location services in your device settings and ensure the app has location permission.

Privacy Policy

Last Updated: October 21, 2025

Introduction

Homeplug Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

We collect information that you provide directly to us when you: • Create an account • List a charging station • Make or accept bookings • Communicate through our chat feature • Submit reviews and ratings • Contact customer support

Personal Information: • Name and email address • Phone number • Profile photo • Payment information • Location data • Device information

Charging Station Information: • Station address and location • Photos of charging equipment • Connector types and specifications • Availability and pricing • Station ratings and reviews

Usage Information: • Booking history • Search queries • App interactions • Communication logs • Device identifiers

How We Use Your Information

We use the collected information to: • Provide and maintain our services • Process bookings and payments • Facilitate communication between hosts and guests • Send notifications and updates • Improve user experience • Prevent fraud and enhance security • Comply with legal obligations • Send marketing communications (with your consent)

Information Sharing

We share your information only in the following circumstances:

With Other Users: • Hosts can see guest names, profiles, and booking details • Guests can see host names, profiles, and station information • Both parties can see chat messages and booking history

With Service Providers: • Payment processors • Cloud storage providers • Analytics services • Customer support tools

For Legal Reasons: • To comply with legal obligations • To protect our rights and safety • In response to lawful requests by public authorities

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including: • Encryption of data in transit and at rest • Secure authentication systems • Regular security assessments • Access controls and monitoring

Your Rights

You have the right to: • Access your personal information • Correct inaccurate data • Delete your account and data • Object to processing • Export your data • Withdraw consent

To exercise these rights, contact us at privacy@homeplug.com

Location Data

We collect location data to: • Show nearby charging stations • Provide directions • Verify station locations • Improve search results

You can disable location services in your device settings, but this may limit app functionality.

Push Notifications

We send push notifications for: • Booking confirmations and updates • Chat messages • Payment notifications • Promotional offers (with your consent)

You can disable notifications in your device settings.

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. After account deletion, we may retain certain information for legal and safety purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email.

Contact Us

If you have questions about this Privacy Policy, contact us at: • Email: ishankacostha@gmail.com • Mail: ishankacostha@gmail.com

 Privacy Policy for LiveStream Player Pro

Effective Date: October 17, 2025

Last Updated: October 17, 2025

Introduction

LiveStream Player Pro is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using LiveStream Player Pro, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

Playlists:

M3U, M3U8, and XSPF playlist URLs or files you add

Playlist names and metadata

Channel information and logos

User Profiles:

Profile names and avatars (emoji)

Profile preferences and settings

Parental control settings

Security Information:

PIN codes (stored securely in iOS Keychain)

Biometric authentication preferences (Face ID/Touch ID)

App Preferences:

Favorite channels

Recently watched history

Search history

View mode preferences (grid/list)

App settings and configurations

Information Automatically Collected

Usage Data:

Features used within the app

App performance and crash data

Device type and iOS version

Advertising Data (via Google AdMob):

Ad impressions and interactions

Device advertising identifier (IDFA)

IP address (for ad serving and fraud prevention)

General location (country/city level for relevant ads)

How We Use Your Information

We use the information we collect to:

1. Provide App Functionality:

Store and manage your playlists

Remember your preferences and settings

Maintain favorites and watch history

Enforce parental controls

2. Improve User Experience:

Personalize your viewing experience

Remember your profile settings

Continue playback from where you left off

3. App Maintenance:

Diagnose and fix technical issues

Analyze app performance

Prevent crashes and bugs

4. Advertising:

Display relevant advertisements

Measure ad effectiveness

Comply with advertising regulations

Data Storage and Security

Local Storage:

All playlist data is stored locally on your device

We do NOT upload or sync your playlists to any server

Your viewing history stays on your device

Favorites are stored locally

Security Measures:

PIN codes are stored securely in iOS Keychain (encrypted)

Biometric data (Face ID/Touch ID) never leaves your device

We use iOS security best practices

No passwords or sensitive data transmitted to servers

Data Retention:

Data persists until you delete the app or reset app data

You can manually delete playlists, profiles, and history anytime

Uninstalling the app removes all stored data

Third Party Services

Google AdMob

We use Google AdMob to display advertisements. AdMob may collect and use:

Device advertising identifier (IDFA)

IP address

Device information

Ad interaction data

AdMob Privacy Policy: https://policies.google.com/privacy

Opt Out Options:

iOS Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"

iOS Settings > Privacy > Apple Advertising > Disable "Personalized Ads"

No Other Third Parties:

We do NOT use analytics services

We do NOT use tracking SDKs (beyond AdMob)

We do NOT sell your data to anyone

We do NOT share data with other third parties

Children's Privacy

LiveStream Player Pro is rated 12+ and is not intended for children under 13.

Parental Controls:

App includes comprehensive parental control features

Parents can restrict content access

PIN protection available for age appropriate filtering

We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Your Rights and Choices

Access and Control

You have the right to:

Access: View all data stored in the app

Delete: Remove playlists, profiles, and history anytime

Modify: Edit profiles, settings, and preferences

Reset: Clear all app data via Settings > Reset App

Advertising Choices

You can limit ad tracking:

iOS Settings > Privacy > Tracking > Toggle off

iOS Settings > Privacy > Apple Advertising > Limit Ad Tracking

Data Export

Currently, there is no automated data export. Your playlists are stored locally and can be backed up via:

iTunes/Finder device backups

iCloud backups (if enabled)

Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information.

We may disclose information only:

1. Legal Compliance: If required by law, court order, or government request

2. Safety: To protect rights, property, or safety of users

3. Business Transfer: In case of merger, acquisition, or asset sale (with notice)

We will NEVER:

Sell your data to advertisers

Share playlists with third parties

Provide viewing history to anyone

Monetize your personal data

International Users

LiveStream Player Pro is available worldwide. By using the app:

Your data is stored locally on your device (in your country)

Ad serving may involve international data transfers (Google AdMob)

You consent to data processing as described in this policy

For EU Users (GDPR):

You have rights to access, rectify, erase, restrict, and port your data

Contact us to exercise these rights

AdMob complies with GDPR requirements

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be notified via:

App update release notes

In app notification

Updated "Last Updated" date at the top

Continued use after changes indicates acceptance of the new policy.

We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

Email: ishankacostha@gmail.com

Support: Through app Settings > Support

Response Time: Within 48 hours

Legal Disclaimer

Content Responsibility:

Users provide their own playlist sources

We do NOT host, provide, or distribute content

Users are responsible for legality of their content

We are not liable for user provided content

Use at Your Own Risk:

App provided "as is" without warranties

We are not responsible for content quality or availability

Third party playlist sources are beyond our control

California Privacy Rights (CCPA)

California residents have additional rights:

Right to Know: What personal information we collect

Right to Delete: Request deletion of your information

Right to Opt Out: Opt out of data "sale" (we don't sell data)

Non Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us at the email above.

Consent

By using LiveStream Player Pro, you consent to:

This Privacy Policy

Collection and use of information as described

Display of advertisements via Google AdMob

Local storage of your data

If you do not agree, please do not use the app.

Thank you for trusting LiveStream Player Pro!

We are committed to protecting your privacy and providing a safe, secure streaming experience.

© 2025 Ishanka Costha. All rights reserved.