QR FEEDBACK COLLECTOR - SUPPORT & HELP CENTER
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GETTING STARTED
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Welcome to QR Feedback Collector! This guide will help you get started and
answer common questions.
FIRST STEPS:
1. Sign up using Email, Google, or Apple Sign-In (or continue as Guest)
2. Create your first location by tapping the + button
3. Add your business name and description
4. Optionally add custom feedback questions
5. Generate and share your QR code
6. Start collecting feedback!
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FREQUENTLY ASKED QUESTIONS
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ACCOUNT & AUTHENTICATION
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Q: Can I use the app without creating an account?
A: Yes! You can use "Continue as Guest" for quick access. However, creating
an account allows you to sync your data across devices and provides better
security.
Q: How do I sign in with Google or Apple?
A: Tap the respective button on the login screen and follow the prompts.
Make sure you're signed in to your Google/Apple account on your device.
Q: I forgot my password. What should I do?
A: Tap "Forgot Password" on the login screen. Enter your email address and
we'll send you a password reset link.
Q: Can I change my email address?
A: Currently, email changes require contacting support. We're working on
adding this feature in a future update.
Q: How do I delete my account?
A: Go to Settings (gear icon) > Account Settings > Delete Account. This will
permanently delete all your data. This action cannot be undone.
CREATING LOCATIONS
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Q: How many locations can I create?
A: There is no limit! Create as many locations as you need for your business.
Q: Can I add a logo to my feedback form?
A: Yes! When creating or editing a location, tap "Upload Logo" to add your
company branding. The logo will appear on the web feedback form.
Q: Can I edit a location after creating it?
A: Absolutely! Tap on any location from the home screen, then tap the edit
icon (pencil) to make changes.
Q: What happens if I delete a location?
A: Deleting a location will also delete all associated feedback. This action
cannot be undone, so please be careful.
CUSTOM QUESTIONS
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Q: What types of questions can I add?
A: You can add:
- Rating (1-5 stars)
- Yes/No questions
- Short text answers
- Long text answers (multiline)
Q: Can I make questions optional?
A: Yes! When adding a question, toggle the "Required" switch to make it
optional. Required questions must be answered before feedback submission.
Q: How many custom questions can I add?
A: You can add as many as you need, but we recommend 3-7 questions to keep
forms short and increase completion rates.
Q: Can I reorder questions after creating them?
A: Currently, questions appear in the order they were added. To change the
order, you'll need to delete and recreate them.
QR CODES
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Q: How do I share my QR code?
A: From the location detail screen, go to the "QR Code" tab and tap the
share button. You can share via any app or save the image to your device.
Q: Can I print the QR code?
A: Yes! Share the QR code to your device, then print it from your Photos app
or a printing app. The QR code is high resolution and suitable for printing.
Q: Do QR codes expire?
A: No! Your QR codes are permanent and will continue working as long as the
location exists in your account.
Q: What happens when someone scans the QR code?
A: They'll be taken to a mobile-friendly web form where they can submit
feedback. No app installation required for them!
FEEDBACK MANAGEMENT
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Q: How do I view feedback?
A: Tap on a location, then go to the "Feedback" tab to see all responses.
Q: Can I delete individual feedback entries?
A: Yes! Swipe left on any feedback entry or tap the delete icon.
Q: Is feedback anonymous?
A: Customers can choose to provide their name and email or submit anonymously.
You'll see "Anonymous" if they don't provide a name.
Q: Can I reply to feedback?
A: This feature is not currently available but is planned for a future update.
ANALYTICS
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Q: What analytics are available?
A: The Analytics tab shows:
- Total feedback count
- Average ratings
- Rating distribution
- Trends over time
- Location comparison
- Custom question insights
Q: Can I filter analytics by date?
A: Yes! Use the filter icon in the Analytics screen to select a date range
or specific location.
Q: How do I export my data?
A: From the Analytics screen, tap "Export PDF" or "Export CSV" at the bottom.
This will create a report you can share or save.
TROUBLESHOOTING
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Q: The app is crashing or freezing. What should I do?
A: Try these steps:
1. Close and restart the app
2. Check for app updates in the App Store
3. Restart your device
4. If the problem persists, contact support
Q: QR code not generating or showing error
A: Ensure you have:
1. A stable internet connection
2. Entered all required information (name, description)
3. Given the app necessary permissions
Q: Feedback not appearing after submission
A: Check:
1. Your internet connection
2. That you're viewing the correct location
3. Refresh by pulling down on the feedback list
Q: Google/Apple Sign-In not working
A: Verify:
1. You're signed in to your Google/Apple account on your device
2. You've granted necessary permissions
3. Your device OS is up to date
Q: Can't upload a logo
A: Make sure:
1. You've granted photo library permissions
2. The image is in a supported format (JPG, PNG)
3. Your internet connection is stable
PRIVACY & SECURITY
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Q: Is my data secure?
A: Yes! We use industry-standard encryption and secure Firebase backend. All
data is transmitted over HTTPS and stored in secure data centers.
Q: Who can see my feedback?
A: Only you (the account owner) can see feedback for your locations. We do
not share or sell your data.
Q: Can customers see other people's feedback?
A: No. The feedback form only collects data - it doesn't display other
responses.
Q: What data do you collect?
A: Please see our Privacy Policy for complete details. In short: account
info, location data, and feedback responses.
BILLING & SUBSCRIPTION
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Q: Is QR Feedback Collector free?
A: [Update based on your pricing model]
- Current version is free with all features included
- Premium features may be added in future updates
Q: Are there any limits on the free version?
A: [Update based on your model]
- No limits on locations, feedback, or QR codes
- All analytics features included
TECHNICAL REQUIREMENTS
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Minimum Requirements:
- iOS 12.0 or later
- Internet connection required
- Camera permission (for QR code scanning, if implemented)
- Photo library access (for logo upload)
Recommended:
- iOS 15.0 or later
- Stable WiFi or cellular data
- 50 MB free storage
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CONTACT SUPPORT
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Need more help? We're here for you!
EMAIL SUPPORT:
Primary: support@aivoralab.com
Privacy: privacy@aivoralab.com
Response time: Within 48 hours (usually faster!)
WEBSITE:
https://aivoralab.com/qr-feedback-collector
When contacting support, please include:
- Your account email (if applicable)
- Device model and iOS version
- App version (found in Settings)
- Detailed description of the issue
- Screenshots (if relevant)
BUSINESS HOURS:
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Closed
Holidays: Closed
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FEATURE REQUESTS & FEEDBACK
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We love hearing from our users! Have an idea for a new feature or
improvement?
Send your suggestions to: feedback@aivoralab.com
We review all submissions and consider them for future updates.
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REPORT A BUG
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Found a bug? Help us improve!
Email: bugs@aivoralab.com
Include:
- Steps to reproduce the issue
- Expected vs actual behavior
- Screenshots or screen recording
- Device and app version info
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SOCIAL MEDIA
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Stay updated with the latest news and tips:
Twitter: @AivoraLab
Facebook: /AivoraLab
LinkedIn: /company/aivora-lab
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VERSION INFORMATION
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Current Version: 1.0.0
Last Updated: January 9, 2026
See our Release Notes for what's new in this version.
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LEGAL
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Privacy Policy: https://aivoralab.com/privacy-policy
Terms of Service: https://aivoralab.com/terms-of-service
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TIPS FOR SUCCESS
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1. KEEP FORMS SHORT: 3-5 questions get the best response rates
2. PLACE QR CODES STRATEGICALLY: Near exits, on receipts, or at checkout
3. PRINT CLEARLY: Use high-quality prints for physical QR codes
4. ADD INSTRUCTIONS: "Scan to share your feedback!" helps customers know
what to do
5. RESPOND TO FEEDBACK: Even if you can't reply in-app, use insights to
improve your service
6. CHECK ANALYTICS REGULARLY: Weekly reviews help you spot trends and issues
early
7. USE CUSTOM QUESTIONS: Tailor questions to your specific business needs
8. TEST YOUR QR CODES: Always scan and test before deploying
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Thank you for using QR Feedback Collector!
© 2026 Aivora Lab. All rights reserved.
