PRIVACY POLICY FOR QR FEEDBACK COLLECTOR
Last Updated: January 9, 2026
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1. INTRODUCTION
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Welcome to QR Feedback Collector ("we," "our," or "us"). We are committed to
protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you use our mobile application.
By using QR Feedback Collector, you agree to the collection and use of
information in accordance with this policy.
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2. INFORMATION WE COLLECT
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2.1 INFORMATION YOU PROVIDE
Account Information:
- Email address (when you create an account)
- Name (optional, for display purposes)
- Password (encrypted and stored securely)
Business Information:
- Location names and descriptions
- Custom feedback questions you create
- Company logos (if uploaded)
- QR code data
Feedback Data (when users submit feedback):
- Name (optional)
- Email address (optional)
- Ratings and comments
- Responses to custom questions
- Timestamp of submission
2.2 INFORMATION COLLECTED AUTOMATICALLY
Device Information:
- Device type and model
- Operating system version
- Unique device identifiers
- App version
Usage Data:
- Features used within the app
- Time and date of access
- App crash reports and diagnostics
Authentication Data:
- Sign-in method used (Email, Google, Apple)
- Authentication tokens (securely stored)
2.3 INFORMATION FROM THIRD PARTIES
Google Sign-In:
- Email address
- Name
- Profile picture (not stored by us)
Apple Sign-In:
- Email address (or private relay email)
- Name (if provided)
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3. HOW WE USE YOUR INFORMATION
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We use the collected information for the following purposes:
3.1 TO PROVIDE AND MAINTAIN OUR SERVICE
- Create and manage your account
- Generate QR codes for your locations
- Store and display feedback received
- Provide analytics and insights
3.2 TO IMPROVE OUR SERVICE
- Analyze usage patterns
- Fix bugs and improve performance
- Develop new features
- Optimize user experience
3.3 TO COMMUNICATE WITH YOU
- Send service-related notifications
- Respond to your inquiries and support requests
- Notify you of updates or changes to our service
3.4 TO ENSURE SECURITY
- Detect and prevent fraud or abuse
- Monitor for suspicious activity
- Protect against security threats
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4. DATA STORAGE AND SECURITY
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4.1 DATA STORAGE
Your data is stored using Firebase, Google's cloud-based platform:
- Data is encrypted in transit using HTTPS/TLS
- Data is stored in secure data centers
- Automatic backups are maintained
- Data residency: United States (Firebase default region)
4.2 DATA SECURITY
We implement industry-standard security measures:
- Encrypted data transmission
- Secure authentication protocols
- Regular security audits
- Access controls and authentication
- Secure password hashing
However, no method of transmission over the internet or electronic storage
is 100% secure. While we strive to protect your personal information, we
cannot guarantee absolute security.
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5. DATA SHARING AND DISCLOSURE
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5.1 WE DO NOT SELL YOUR DATA
We will never sell, rent, or trade your personal information to third parties
for marketing purposes.
5.2 SERVICE PROVIDERS
We may share information with trusted service providers:
- Firebase (Google Cloud Platform) - Backend infrastructure
- Apple/Google - Authentication services
These providers are contractually obligated to keep your information
confidential and use it only for the services they provide to us.
5.3 LEGAL REQUIREMENTS
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government requests
- Protection of our rights or safety
- Prevention of fraud or security threats
5.4 BUSINESS TRANSFERS
In the event of a merger, acquisition, or sale of assets, your information
may be transferred. We will notify you of any such change.
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6. YOUR RIGHTS AND CHOICES
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6.1 ACCESS AND UPDATE
You have the right to:
- Access your personal information
- Update or correct your information
- View all locations and feedback you've created
6.2 ACCOUNT DELETION
You can delete your account at any time:
- Go to Settings > Account Settings > Delete Account
- This will permanently delete:
* Your account information
* All locations you created
* All feedback received
* All uploaded content
Note: This action cannot be undone.
6.3 OPT-OUT OPTIONS
You can:
- Disable analytics data collection
- Revoke authentication permissions (through device settings)
- Stop using the app at any time
6.4 DATA PORTABILITY
You can export your data:
- Feedback data can be exported as CSV or PDF
- Contact us for a complete data export
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7. DATA RETENTION
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We retain your information for as long as your account is active or as needed
to provide you services.
Retention periods:
- Account data: Until you delete your account
- Feedback data: Until the associated location is deleted
- Analytics data: Aggregated data may be retained indefinitely
- Crash logs: 90 days
After account deletion, residual copies may remain in backup systems for up
to 30 days before permanent deletion.
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8. CHILDREN'S PRIVACY
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QR Feedback Collector is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with
personal information, please contact us so we can delete it.
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9. INTERNATIONAL DATA TRANSFERS
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Your information may be transferred to and maintained on servers located
outside of your country, where data protection laws may differ.
By using our service, you consent to the transfer of your information to
the United States and other countries where our service providers operate.
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10. COOKIES AND TRACKING TECHNOLOGIES
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The QR Feedback Collector mobile app does not use cookies. However, our
web-based feedback forms may use:
- Essential cookies: Required for form functionality
- Analytics: To understand form usage (anonymized)
You can configure your browser to refuse cookies, but this may limit
functionality.
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11. THIRD-PARTY LINKS
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Our service may contain links to third-party websites or services. We are
not responsible for the privacy practices of these third parties. We
encourage you to review their privacy policies.
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12. CALIFORNIA PRIVACY RIGHTS (CCPA)
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If you are a California resident, you have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we don't sell data)
- Right to deletion of personal information
- Right to non-discrimination for exercising your rights
To exercise these rights, contact us at privacy@aivoralab.com
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13. EUROPEAN PRIVACY RIGHTS (GDPR)
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If you are in the European Economic Area, you have rights under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Legal basis for processing:
- Contract performance: To provide our services
- Legitimate interests: To improve and secure our service
- Consent: For optional features and communications
To exercise these rights, contact us at privacy@aivoralab.com
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14. CHANGES TO THIS PRIVACY POLICY
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We may update our Privacy Policy from time to time. We will notify you of
any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you a notification (for material changes)
You are advised to review this Privacy Policy periodically for any changes.
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15. CONTACT US
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If you have questions about this Privacy Policy, please contact us:
Email: privacy@aivoralab.com
Support: support@aivoralab.com
Website: https://aivoralab.com
Mailing Address:
Aivora Lab
[Your Business Address]
[City, State ZIP]
[Country]
Response time: We aim to respond within 48 hours.
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16. CONSENT
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By using QR Feedback Collector, you consent to our Privacy Policy and agree
to its terms.
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© 2026 Aivora Lab. All rights reserved.
